Contradictary information from the Virgin Money live chat

Financial Chat
21

Is the m plus account the savings account?

22

There is an M Plus Current Account and an M Plus Saver.

1 Like
23

This doesn’t just happen with banks

24

I don’t know, but they’ve asked you to call, and you’ve given it 10 minutes then given up. You’re spending more time seemingly to prove something to VM which, on balance, isn’t all that important.

If your ultimate goal is to get one over on VM about it not following its own procedures, crack on. If your goal is to get your account closed, CASS your current account away (which is dead simple and doesn’t involve you interacting with VM at all), and if VM doesn’t close the savings account automatically, call them.

25

Like I’ve said multiple times now, I know it isn’t a big issue but I don’t think it is right for Virgin Money to ignore its own terms even for something as small as this. I don’t see why you seem so against me wanting to do something about this.

2 Likes
26

Crack on then but literally less than 0.1% are even bothered about it, there’s worse things going on in the world then a savings account either getting shut or left over

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27

“Like I’ve said multiple times now, I know it isn’t a big issue”. I don’t really care if most people aren’t bothered about it or don’t notice it. I’m sure most people aren’t bothered about half of the things this forum talks about, yet people still talk about them none stop.

1 Like
29

At this point has VM actually failed to close the savings account, or is this still a hypothetical problem? I thought you’d given up after ten minutes on hold.

30

I’m sorry but most of the posts on this forum are things that the vast majority of people don’t care about and frankly I don’t care about most of them but you know what? I don’t go around posts that I don’t care about saying just how much I don’t care about them. That is essentially what you and a few other users are doing. If you don’t care about this, then don’t look at the post.

Also, there are many posts on here that have nothing to do with Monzo and some that have nothing to do with banking but I don’t see you complaining in the comments of those posts.

The only reason I “continue banging the same drum” is because a few users keep telling me repeatedly how little they care and how it isn’t a big issue. I, therefore, have to keep telling them that it really doesn’t matter if only a few people care and how I am aware it isn’t a big issue. Repetitive statements directed at me will result in repetitive responses from me.

And things can simultaneously be small issues, yet still something to draw one’s attention to.

32

You keep banging on about how the T&Cs say they’ll close the savings account, but:

I then asked the question of whether people who have claimed their savings account wasn’t closed genuinely didn’t have that saving’s account closed, or was in the case that the linked savings account was closed and a bog-standard savings account was created (and funds moved) instead.

No-one answered that. And it’s kind of an important question, because the latter scenario is explicitly covered in the T&Cs.

33

I am so sorry to be such an inconvenience to this fantastic forum which has so many brilliant and useful posts that everyone absolutely loves with unique posts for every single topic.

I’ll stop asking such pointless questions now just so you can stop replying to posts that you weren’t even interested in to begin with.

34

Much appreciated, enjoy your evening

1 Like