Contactless until chip and pin

Help
#1

Hi,

Am I going crazy?

I’m sure I used to see this under account - limits & allowances.

First time I’ve looked for ages but can’t find it there (or anywhere else)

Running latest android beta

thanks

#2

On iOS it’s the ‘Account’ button under the image of my card then the ‘Limits’ option from there.

1 Like
#3

Yes, that’s where I’m looking. And I’m sure it “used” to be there!

#4

Try searching in help for limits, there should be a deep link to the page.

#5

Thanks, that doesn’t bring up anything close :frowning:

#6

For me, the ‘Contactless until Chip & PIN’ limit is shown in my/our Joint Account ‘Limits’
But it isn’t shown in my/our Personal account limits.

Weird. Although I have brought this up before.

EDIT: here’s the before;

1 Like
#7

Maybe its because i recently added a business account? still not right though

#8

It shows Left to spend before chip and pin in the business account, just not on the current account

#9

Appears in “Limits and Allowances” as normal for me.

#10

Not showing in Limits section for me either on Android. I have Limits section, but that isn’t on it anymore

1 Like
#11

Just got a response from in app chat in a timely fashion. Sadly they can’t offer anything more than ‘delete app and reinstall’

Sadly that doesn’t fix it

#12

It is showing under the ‘limits and allowances’ section for me too.

Android user with a joint and business account if that makes a difference :man_shrugging:

Screenshot_20200623-103329_Monzo
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#13

Thanks. Are you also running the beta??

#14

It’s showing for me too, on the latest Android beta.

But I don’t have a business account.

#15

Yeah I am :slight_smile:

#16

Thanks all. Issue has been passed to a specialist!

#17

New beta app update today. I had high hopes it might fix the issue, but sadly not.

Any ideas how long it might take to hear back from the specialist?

#18

I don’t think anyone could say as it varies depending on what the issue is and what the backlog is like :slightly_frowning_face:

This is a new and strange issue that seems to only be affecting a small number of people. Pinpointing the cause may be quite difficult as they’ll need to try and replicate it first.