I have set up a complaint with Monzo because of duplicate payments from Tesco on my account. Monzo has refused to look at my complaint because they want photo ID. I don’t want to send my photo online and cannot understand why Monzo won’t investigate this problem. Any thoughts

[image] Tesco @Tesco @husseykun Hi Martin, I do understand your frustration. It may happen again as the anomaly is intermittent and we are investigating why this is the case. It does happen with other cards, but Monzo seems to be the bank that this happens to the most. Kind regards - Don…

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Rat_au_van (Em) 8 July 2021 22:22 26

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