Complaint Procedure

If Monzo are now responsible for the IT systems of Tesco and their suppliers then I’m sure they can sort it out.

I feel that the chances of that are quite low, however. I’d hope the ombudsman would be able to understand that too.

I’m guessing with their workload 6 months is very optimistic for the FOS probably 18 months. BTW I’ve spoken to someone at the FOS and was told Monzo is being unreasonable asking for photo ID just to answer a complaint. Looking at the responses it appears it’s Tescos fault. So why can’t Monzo sort it. I don’t have this problem with any other bank or financial service.

You kind of answered it there? :face_with_raised_eyebrow:

But I’m with @N26throwaway and you here – I’ve never heard of it happening with any other bank, and I shop with Tesco weekly. Mostly online, but sometimes in person still. And it’s not just a case of how Monzo display pending transactions vs others.

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I never get it with Monzo either. I think there’s a very small slim set of criteria and options that need to align for it to happen.

All my shopping + fuel is done at Tesco btw. :man_shrugging:

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Even Tesco say it’s not just Monzo

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