I’m guessing the complaint/correspondence is via email, then you could be anyone and they need to verify you. Do it in the app and you won’t need to do this.
And…
This is a Tesco and their card acquirer sadly as @Ordog has said. We have tried resolving these issues but their acquirer doesn’t seem to fix the issues no matter how often we request this through Mastercard or directly to Tesco themselves.
Some Tesco stores are aware of the fact that they present for the payment under a new authorisation code (causing a double payment) and will try and help you and refund it quicker. Others will just blame us and we need to collect enough evidence to raise a d…
This might be one of those cases where I’ve not used my legacy bank in such a long time that I might be slightly wrong with how some banks are displaying these now. But in the case of RBS (NatWest) you have your ‘available’ balance and your actual balance.
Your pending payment remove from your available balance but you are still allowed to go over this as long as your actual balance is high enough.
At Monzo we hide this balance behind the scenes so while payments are pending you still get the b…
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