I’m not expecting it to change, I also should be allowed to voice my frustration without stupid comments. I don’t want another bank account, I’d like the bank account I have to do what it supposed to do.
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Suggesting that you can easily solve your frustration yourself is not a “stupid comment”
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But it does do what it’s supposed to do, you send cheque in post, they credit it to your account.
the account works
No where does it say that to be a bank account it has to have cheque scanning. It’s clearly not annoyed you enough as you still use the account to your annoyance.
Imaging isn’t coming any time soon and maybe never will.
Edit - to also add it’s never been advertised as a feature so the account still does what it’s always supposed to have done.
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True.
But it was very much publicised as something Monzo were going to implement because it’s more convenient.
Obviously things change, but it was asking when I joined and some people may have joined hoping for it to be a feature.
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It was publicly announced as being coming, yes, but Monzo have since made other public announcements which essentially say “priorities change, it isn’t any more - at least, not now”.
This is as close to saying “we’ve cancelled it” as they are ever likely to get, as they haven’t actually cancelled it - just put it towards the bottom of a very long priority list.
It was never announced as a finished feature or launched as a feature, so never featured in any advertising or anything like that.
Some potential customers may have read about it on the Monzo blog, but very few.
And as you will see from my list above, Monzo is far from the only bank to not offer cheque imaging in-app, so I think to argue that it is a standard/expected feature is a bit of a stretch. A nice to have feature, yes, but not one that is included with all bank accounts automatically like, say, a debit card.
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Yes Barclays do offer this on accounts through app.
You only send in the cheque if there is a problem proceeding with credit amount to account.
Although never had to send in cheque yet
Always worked.
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An update to the list of supported banks:
Ulster Bank have just added support today, I would assume this means a rollout for NatWest and RBS is also imminent.
Banks supporting cheque imaging in-app include:
Starling
HSBC & First Direct
Lloyds, Bank of Scotland & Halifax
Barclays
All Virgin Money brands (Virgin Money, Yorkshire Bank, Clydesdale Bank & B)*
RBS, NatWest, Ulster Bank, NatWest International & Isle of Man Bank
*note that this means the Virgin Money Essential account, from the former Northern Rock and “old Virgin Money” (the savings outfit) is not supported since they don’t have an app.
Banks not yet offering support:
Monzo
TSB
Santander
Nationwide
Metro Bank
M&S Bank
Co-operative Bank & Smile
Tesco Bank
Danske Bank
Bank of Ireland
AIB
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I didn’t realise so many banks don’t support it, from the noise on here you’d think it was only Monzo left to implement it.
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Yes, although going by the length of the list alone is a bit misleading.
Remember that the majority of people in the U.K. still bank with one of the “big four” (HSBC, Lloyds Banking Group, Barclays or NatWest Group).
The addition of support for Ulster (part of NatWest) means that the last of the big four is clearly now on the way to supporting it.
As the list shows, a significant number of smaller banks lack support, but it is on its way to becoming a standard feature.
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I’m surprised the list is so long too. But as a Santander customer I’m more forgiving as I always have the option of going to a branch or even the local post office. Snail mail is not an acceptable option for me (YMMV).
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Absolutely, this is often forgotten.
The branch-based banks already have alternatives so in-app imaging is arguably less of a requirement.
When the only option is the post, as with Monzo, then it’s obvious that you are going to have to accept quite a delay to processing times.
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You’d think Monzo would have the talent to be able to implement this pretty easily.
Who ultimately decides what features get worked on? Is there someone who decides what is prioritised?
The Product Manager/owner decides what is prioritised for development and when it is implemented.
I suppose priority will usual be given to something that either reduces costs or increases revenue. I’m not sure cheque imaging does either in a meaningful way.
It is probably a lot more complicated than just linking the backend up to the UI.
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Of course they do. They just don’t want to.
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I think they want to. The when depends on when it hits the priority list.
Which I suspect will be sooner rather than later
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Yes, that’s the trouble.
I am sure they will get round to it eventually, but it isn’t currently being prioritised (as we’ve been publicly told here).
My intention in reviving the thread with an update today, to be clear, was just to inform people who may want this feature where they can currently get it.
I think that’s useful but relitigating the value of cheque imaging in the app isn’t what I was intending.
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I’m personally doubtful. The need / demand for cheque imaging is only going to reduce over time so the most important time to have it is now. If Monzo think it’s not worth currently offering I’d say the case to do it only diminishes over time.
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That’s one view - equally, it could be argued that we have already reached the “low base” of cheque usage in the U.K. so numbers shouldn’t change drastically anyway.
It therefore becomes almost immaterial to wait a bit as the decline is almost imperceptible (the long tail off of the decline).
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I’m thinking more that it doesn’t appear to hurt Monzo to not have cheque imaging. So why bother wasting the resource to implement it? As someone who personally values it highly, I wouldn’t bother if I was making the decision.
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Maybe, but they will have much more data than we do analysing this.
My gut feeling is that Monzo could easily be even more profitable and even more popular with customers as a main bank account if they offered this feature, but it’s expensive to develop and join the required ICS scheme so they must have decided that the benefit would be outweighed by the cost.
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