Hi Everyone,
I’m excited to announce that all Monzo customers can now deposit cheques using the Monzo app! Thank you for being patient as we slowly rolled out the feature . We were able to make a number of improvements to the feature during the slow rollout, including improving our image acceptance rate and updating our guidance to help customers take photos of their cheques .
As always, our aim is to design features that are intuitive to use. But I wanted to include a “How it works” section here just in case:
- Make sure you’ve downloaded the latest version of the Monzo app.
- You can deposit a cheque by tapping “+ Add Money”, then Tap “Other ways to add money”, then follow the instructions under the “Cheques” option.
- Take a photo of the front and back of your cheque; make sure you:
- Place the cheque on a dark background
- Hold your phone directly above, position the cheque inside the camera frame.
- All 4 corners of the cheque are visible in the frame and it’s easy to read
- Select the account where you want the money to be paid into and the amount of the cheque
- Tap “Pay in cheque” to submit your cheque
- In the meantime hold onto the physical cheque until the money appears in your account, just in case we run into any issues
- Check out your activity feed to find out the latest status of your cheque
Let me know if you have any questions and I will try my best to answer them