Chase offers a new boosted saver Saver account with a boosted rate | Chase UK currently 5% (BR-1.50%+2.25%), for new customers only.
Chase told to pay Ā£150 to neurodivergent customer because app didnāt have dark mode
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to provide a dark mode would be a ācolossal and expensive taskā
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ā¦said one of the richest banks in the world.
It all makes more sense now. If thatās how they see the development of their app, thatās why itās so bad.
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Remarkable. Wonder if the lack of light mode on Lloyds (If device set to dark) would also work
Itās harder than people think but definitely not ācolossalā, especially as their app is very simple and has a design that would make a dark mode easier than some. Thereās not a huge number of screens and the UI isnāt complex or cluttered. So bit surprising theyāre saying this, and sad itās not on their roadmap based on this.
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Maybe I should complain to the ombudsman that as an existing customer this makes me feel as though I donāt matter.
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We should try this with Lloyds & apple pay. Oh and dark mode.
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I actually find that a bit insane given she had the account for ages and knew there was no dark mode.
I do think dark mode should be in apps generally but its still a bit WTA
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This is silly.
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The actual ruling:
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Iām all for accessibility but this is an area no ombudsman should be getting involved in, in my opinion.
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If they struggle so much with chase they could always go back to NatWest, sorry, āNā. This is such a waste of time for the ombudsman when people have actual challenges with banks. They couldāve chosen to go elsewhere. I mean, Monzo and starling offer similar functionality and both have dark mode.
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Iām a little surprised it went this far as well. There is no requirement as far as Iām aware for Banks to offer dark mode and I know HSBC/FD and Nationwide donāt
Why could they not have changed banks to one that does offer dark mode.
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Almost looking for an easy pay out
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Light mode does my head in - but Iām also surprised the ombudsman agreed to investigate this aspect of the complaint, as they often seem to say they canāt tell a bank to change their systems. However, the aspect about calling when the customer said they canāt manage calls is certainly justified as a complaint. Perhaps there are other aspects of the complaint regarding communicating with Chase about dark mode that arenāt specifically mentioned in the complaint, idk
Interesting. If she used dark mode on First Direct - using the phoneās settings - when using chat it used to show as white text on a white background so unreadable. Not sure if thatās the case now.
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Thank you! Iāve been trying to remember why I used to have to run my phone in light mode when I was with First Direct. It was this. I think theyāve fixed it now.
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Canāt say Iāve had that issue with first direct so if it sued to happen I thin itās long been fixed.
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