Chase UK Chat (Part 2)

appropriate typo :rofl:

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:joy: I don’t know why but there’s some words I type the same letters the wrong way round almost every time I type them and this is one of them.

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Womp womp.

Here’s the financial ombudsman website in light mode:

And here it is in dark mode:

How do I apply for my £150 please?

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There is a message in the app that says ā€œAll payments are being held in a queue. Please don’t make new payments to or from your accounts.ā€

How much do you bet part of Chase is inside Google Cloud:

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Probably the outages that affected Cloudflare, Google Cloud services, Azure and AWS.

The problem when AWS, Google Cloud, Cloudflare et al go down is they take a huge percentage of the rest of the internet down with them :sweat_smile:

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Kinda why I love how Monzo built a ā€˜backup generator’ if they have outages like this.

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Chase cashback is now only offered on groceries, transport and fuel.

So you can imagine my surprise when a TfL contactless transaction showed up in the app as not eligible for cashback.

The Chase webpage Where can I earn cashback? even gives ā€œTransport for London (TfL)ā€ as an example.

So went on the in-app support chat and asked them to get this fixed. The agent wrote back: ā€œbased on our resources, from April 7, 2025, the MCC code for this transaction is not included in those eligible for cashbackā€

Chase has become a joke.

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Eek. Was this tapping in via gate or using the ticket machine?

I can’t see why they would but it could be that TfL have changed the MCC code? If so, it’s not for Chase to change.

It would be odd though.

I think TFL change the MCC when they charge the full transaction amount.

My holding charge said it wasn’t eligible for cash back, but a day or two later when that turned into the full Ā£5.70 transaction it now shows Ā£0.06 cashback

Oh yep looks like that’s it! I’ve just double checked a few transactions and it looks like when the transaction is pending it says it’s not eligible for cashback, but now it’s settled I got the cashback.

I should have just asked here first instead of asking Chase support!

I only used Chase because I forgot my iFAST card and they don’t have Apple Pay yet.

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Any word on Chase allowing prior customers back yet? :sweat_smile:

In short no. There was a recent Reddit thread on this topic - Reddit - The heart of the internet

Just checked into the App and had the ā€˜Introducing the Chase Credit Card’ offer available.

Although I failed the eligibility check - so can’t get it anyway.

But, might mean a larger roll out.

I’m not eligible either, but have the option now.

Will you guys want it if you were eligible? It’s just FX free and 0% for 15 months?

Maybe if you use Chase a lot?

I’m guilty of having it but not really using it