That’s bad. What if your family didn’t have any money? It’s not a good system.
Granted, the travel insurer should pay for return travel, but if I recall they tell you to pay yourself and then reimburse you…
It’s just scary to think about, really.
The CAA have been quite poor. I escalated my case to them in July and they have done nothing. I don’t understand how regulatory bodies works in the air industry but it feels as though consumers are left to fight for themselves.
As far as passengers stranded I guess travel insurance would have to cover it, but if they were like me (with a pretty patchy medical history) they wouldn’t have been able to afford a policy that covers this type of situation. It would have cost me around £1000 to get a “standard” travel insurance policy for North America.
This is what really annoys… a basic insurance policy shouldn’t be that expensive when it’s covering industry type problems like cancellations, delays, lost luggage etc. That has nothing to do with you and your personal situation 
In some ways I understand however as I had cancer I can appreciate that statistically i’m more likely to make a claim. The policy i ended up was still expensive but nothing compared to potential medical fees i’d face in North America if i’d gotten ill.
I guess its one of those injustices we have to accept for now. Insurance isn’t the only industry that is fundamentally flawed.
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