Chargeback........update

Hi,
I posted in November regarding a payment going through twice to the Police in Italy for payment of a ZTL fine.
I tried to pay and when pressed confirm payment received a message saying “transaction timed out, please try again”. Promptly tried again 2 minutes later, all went through ok. Checked my account, and the payment had been taken twice.

Raised the issue with ZTL who said they had only received one payment, raised the issue with Monzo who said i had to wait to see if the money is taken.

In any event, we are some 7 weeks on and i still haven’t received my money back. Monzo are waiting to see if the merchant dispute the payment, if they do, we then have to give another 45 days for them to give evidence as to why it is disputed.

I am beginning to feel like I will never get my money back!!

A post was merged into an existing topic: Payment gone through twice