Hi
I registered myself with monzo and waiting for my card to be delivered. Yet there has to be an alteration of the name which will be coming up on the card.
I gave my name correctly when registering but there is a mistake in my passport which I have uploaded as my ID. However there is an alteration done in the relevant page of it as well. I think my name has been taken as it appears in the passport.
Therefore Could you please assist me to get my monzo card whith correct spelling?
We have to use your legal name as it appears on your passport - so to update your legal name on your account youâll either to send us (via chat!) another form of ID with the correct name on, or get your passport updated.
However if you get in touch with us through the app then we can update your preferred name and you can have this on future cards
Hi
Thank you for the reply. Didnât realise this was a forum for the customers.(my bad).
Anyway the App doesnât allow any further activities until I activate the card I guess. However the issue is with my surname which appears in both preferred and legal name. It doesnât make a huge difference yet Iâm a bit concerned about it.
Like you said Iâll try to get in touch with someone in the team.
Thanks
As I have mentioned for my previous reply, the App doesnât allow me with any further activities until I activate my card which I havenât received yet.
So the issue is with my surname which appears in both legal and preferred name. Though itâs a minor mistake which can be ignored, Iâm a bit concern about it.
However if you can sent me a link to contact the customer service of Monzo thatâll be great.
If you want to contact customer service just use the search feature of the app to search for something like âget in touchâ and you should get a link to use the Chat.
Some features of the app are limited until you activate your card - itâs probably easiest to wait until the card arrives and then use the instructions @SebH provided above to message in the chat.
If your card hasnât arrived within the next few days give us a call (using the number on our website) and weâll be able to get a replacement sent out.