Looks like the cashback doesn’t track through the LNER Android app using Google Pay on the virtual flex card. I’ve submitted a missing cashback request. It says online only, surely app is online and should mention that it’s exempt if not.
Also for a Scotrail service and don’t know if there’s a restriction in that it must in an LNER service in the journey. No mention of that restriction, more a minimum amount.
Has anybody successfully received cashback from the new offers?
Also not working for eBay when using Google Pay from main personal account card. I raised a missing cashback ticket and the response was that the transaction wasn’t made online.
I should have visited the eBay shop on the high street 
Same for me with eBay. Used Google Pay and main personal account card.
Sadly I got nowhere with the chat agent, its pretty hard to talk to someone who can understand the issue
I did myself first time and they said it wasn’t online, tried to talk to someone in chat to get it reported as a bug but the agent had no clue, i’ll call tomorrow though
I’ve just bought a ticket via LNER and used my flex card directly and cashback hasn’t tracked, seems like the new offers just don’t work 
No point calling anyone just ask them to esc the chat to the cashback team and they should be able to clarify.
Calling only does the same thing.
Unlikely to use the new offers, so nothing to report yet, personally.
Could it be the new offers take longer to track, we’re just used to immediate updates?
It could be but they gave the impression things would still be pretty instant for those of us that had been in the trial. Hopefully we’ll find out on Monday
H&M cashback tracked instantly for me yesterday.
Boots also instant for me yday
I used Asda successfully using a virtual card attached to a pot and paid using gpay
It sounds like there are issues with a few specific offers
Maybe @iankent can get someone on the case
some offers were affected by a bug which meant we weren’t processing transactions correctly 
It’s fixed now 
some cashback notifications/payments may have been delayed but they should all pay out correctly in the next few days!
Thankyou for the update.
I summoned a God!! Thanks @iankent the quick response is very much appreciated 
Hi! To find out what I can do, say @monzobot display help.
@monzobot fortune
Don’t count on it