Issue: my card hasn’t arrived and the “re-order card” link doesn’t work
Details to reproduce:
OS:
Device: iPhone
App Version: 4.39.0
Screenshots:
Issue: my card hasn’t arrived and the “re-order card” link doesn’t work
Details to reproduce:
OS:
Device: iPhone
App Version: 4.39.0
Screenshots:
There’s a lag between when it says re-order and when you can actually do it. Give it a day or two and retry.
You might also want to edit the image to remove your address
If you can’t reorder card from link contact customer services after a day or two working week days.
I wouldn’t normally do this, but I’ve removed the screenshot because (as @walderston points out) there was a bit of important personal information left in. Feel free to add the screenshot back without it!
I would have flagged it but I guess the rules have changed as I can’t see that option anymore
You should still have the ability to flag. I don’t think anything has changed (?)
Level 3 I think for flagging
I vote for this. There isn’t a way to reorder a card when there’s already a pending card to order
Thank you
Thank you, but Already tried that, hence the post on here. Nothing happens when I click the reorder button… you would think you get a confirmation of a reorder screen or something but nothing happens
If it’s not arrived by end of the week give chat a reach out from the help section.
Royal Mail is terribly slow at the moment in places so a few more days it may arrive.
I’m L3 now time to get flagging
With great power comes great responsibility.
Maybe not here though