Card colour difference

No. Please don’t order another card just because you are not happy with the colour . Monzo needs to address this issue first. Otherwise you will end up with another faded card, and it’s a never ending circle . So wasteful.
Monzo please address this issue, along with the card quality issue flagged several times during the now retired Monzo plus adventure. We want hot coral :monzo: :monzocard:! And want we want good quality hot coral ! :smiley:

2 Likes

My replacement card arrived today. It looks dull and more salmon coloured than hot coral.

I compared it to my joint card that I’ve had for ages. Is it just my eyes or is there a noticeable difference? I suppose pictures won’t really do it justice but here goes…


4 Likes

Yep the one on the left looks more coral than the one on the right

Exactly the same for me. The replacement cards look washed out. The poor quality continues

I think the official story is they have three card suppliers and the one in Essex(?) can’t reproduce the same colour.

Why a company that built so much of its image around the colour of their card not drop a not good enough supplier in over two years? It’s beyond me but it’s just part of the Monzo culture of shipping MVPs and then not bothering with changing anything

5 Likes

It’s actually really difficult to match print colour across two or more suppliers. I used to design and print brochures in my earlier life and you’d be amazed the differences in colour three suppliers would achieve with the same file.

Calibration of the machines in question is often the issue, it’s near on impossible to match exactly.

1 Like

I must have had about 5 replacement investor cards and they’ve all been from the same manufacturer and poor quality. Indeed we also has a replacement joint account card the other day and that is now poor quality too!

I’d love to have my original back which looks great, but alas.

What is the total cost to Monzo for a card replacement? Are vanity orders until you get exactly the tone you like really officially encouraged?

I think I read somewhere that it costs them £2.50 to send out a replacement card :thinking:

Monzo have always said, if you’re not happy with your card they’ll replace it :slight_smile:

Is it just me that doesn’t really care what colour my card is?

4 Likes

I mainly use GooglePay so it’s not a big thing for me. Certainly worth raising it as an issue though because it’s clearly substandard :slight_smile:

Especially when the Hot Coral colour is synonymous with Monzo and is a key part of their brand.

I sincerely hope that people aren’t ordering replacements because the shade of a colour.

And I don’t agree that a difference in colour is poor quality.

An analogy, when you buy wallpaper, if it’s more than one roll you need to look for rolls from the same batch to have a closer colour match. Colours will vary. Always have, always will.

Perhaps it is just more noticeable due to the colour that Monzo chose. Regardless, if the card works it isn’t sub-standard. It’s a card that you use to pay for things.

tl;dr - some people need to look at their priorities - IMO!! (but peace and love to all!)

5 Likes

No. I couldn’t care less either. I mainly use Apple Pay, with the screen pointing away from the retailer, so no-one ever sees what card I’m using.

1 Like

No, me as well. My (white) Monese cards are looking faded and grubby, but as long as they work - like with the Monzo card - I won’t be replacing them. When I used it in a creperie in Nancy, the waitress laughingly averted her eyes and said “Quelle couleur!”, so I presume I have one of the brighter batch.

1 Like

I see the point you’re making but I’ve worked in a marketing agency for over a decade and brand is critical to every business. This is why they have extensive brand guideline documentation which need to remain consistent across all medium.

Can you imagine easyJet accepting a new plane in washed out orange with the excuse “we can’t match paint exactly on all planes”.

Right or wrong it shouldn’t be something that’s accepted.The standard has been set (see my original card) and this is clearly sub-standard :slight_smile:

I’ve mentioned it to Monzo and they’ve said it’s a known issue and they’re working on it. As mentioned it’s not a big deal since I mostly use GooglePay but now I’ve brought it to their attention hopefully I get a nice Hot Coral card when my current one expires :crossed_fingers:

2 Likes

Fair enough on the marketing front, I understand that.

But that’s for Monzo to work on and in future it should improve.

My irk is with people requesting new cards because of a difference in shade.

Sub-standard/shoddy/poor - call it what you will, the cards still work.

4 Likes

People who use a bit of plastic or metal as a status symbol show quite how messed up late capitalism is.

The pathetic thing is they are. Some multiple times!

So let’s get this straight…

Monzo are okay with nickel and dimeing people for basic features that they sequester behind a paywall and all but tell us cashback is not financially viable but are happy to throw away £2.50 a pop because some people have such dull lives they are concerned that their pink card isn’t pink enough?!

2 Likes

No, I really don’t care what colour the card is, so long as it works that’s my one concern.

There is no need to be rude.

I’ve said a few times now that I’ve raised it so that they’re aware and can hopefully rectify it. I won’t see the change anytime soon but the tens of thousands that sign up daily and replace their expired/lost/stolen cards will.

Lastly, there is nothing wrong having a keen eye and an appreciation of nice design. It certainly doesn’t label someone as “dull”.

7 Likes