Can't unlock card CVC in app

Help
1

Hello all,

I entered the wrong CVC one time with my new card on an eBay and now my CVC has been blocked on Monzo.

The app says the following:

"This transaction failed because you entered your card’s CVC code incorrectly too many times. Please get in touch with us through char so we can unblock it.

You can find the CVC code in your Monzo app

Tap the Card button on the account card
Tap on the three dots beside ‘CVC’
Enter your PIN or use touch or face ID to see the code"

I’ve followed these instructions and there is no three dots that offer any settings for CVC, only the option to reveal. And as far as I can tell I cannot contact via “char” which I assume means chat.

Does anyone have any tips on how to fix or how to reach out to Monzo. I can’t find where to just raise a request directly.

Thanks!

2

The chat function is hidden, to find it search ‘contact support’ in the help section of the app.

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3

That longer works for me, I got to a form that doesn’t contain any options related to the query I had :cry:

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4

Click here to contact support.

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5

Just for reference

IMG_6126
IMG_61261290×2796 251 KB

IMG_6127
IMG_61271290×2796 303 KB

IMG_6128
IMG_61281290×2796 334 KB

IMG_6129
IMG_61291290×2796 212 KB

I ended up just moving my banking elsewhere

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6

My link should bypass that form.

They really need a something else option.

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7

It does :+1:

I was too annoyed that I couldn’t get through when I wanted to speak to them a few weeks ago that I moved my day to day banking to Chase and my ISAs elsewhere. The fact you need secret forum links to get through is bonkers.

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8

Chase has great support tbf.

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9

What does the link do in the second to last screenshot?

10

The ‘Tap here to get started’ in the ‘Chat with us’ section takes me to the final image.

(Edit) sorry @parkersj for hijacking your thread :grimacing:

11

In the card display, tap on ‘Reveal’ to show the card number and the CVC. You’ll need your Monzo app pin or your biometric login (face/fingerprint) - whichever is in use to secure your account - to activate the reveal. The card number and CVC will then be shown until you press ‘Hide’ or return to the Home screen.

Easy alternative - pick up your physical card and look at the CVC printed on it?

12

Thanks all for the support everyone.

The link @N26throwaway provided worked for me so I’ve posted in there and awaiting a response.

I can’t help but feel what Monzo originally stood for years ago seems to have slowly gone away. They actually seem to make it hard to find support.

I remember the days of having in-app chat on demand where it would be answered in seconds. :confused:

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