Can't send money due to server errors

Help
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1

I can’t send money due to server errors but according to the Monzo status page, there are no known issues:

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Hi @jonnyandrew & welcome :wave:

Just in case it’s an issue specific to your device, please can you try:

  • Uninstall the Monzo app
  • Reboot your phone
  • Download, install and log in (via magic link email) to the Monzo app
  • Check to see if you can now send money

Rebooting and then installing a fresh instance of the :monzo: app has a proven track record of fixing random issues.

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Eventually it did work so we can close the issue.

In case it’s any help, it wasn’t an issue with my installation. We tried to send the money from another account holder of the same joint account (from their device) and saw the same server error on both devices.

We never saw any issue on the Monzo status website though.

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4

Thanks for the update.

Slightly different thing - I’d recommend removing your email from your displayed account profile details, just in case.

1 Like
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Oops, fixed! Thanks for letting me know.

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On the same WiFi? It could have been an issue with that.

The statuspage is mostly updates for widespread issues only from what I’ve seen, if it was server side luckily it seems like it was just a small blip.