Cannot open Personal Account

UK Help
1

I’m a bit stuck and hoping someone here has experience with this.

I’m trying to open a Personal Account, but I’ve been told I can’t because I previously closed one and I currently have an active Business Account.

Support is saying I need to:

  • Close my Business Account

  • Transfer out the funds (around 50k)

  • Then apply again for a Personal Account

  • Then apply for a business account 2 months later

This feels a bit extreme to me. I don’t understand why I can’t just open a Personal Account alongside the Business one, or why a previously closed account is blocking me now.

Has anyone run into this before? Is this normal policy or am I being given incorrect info?

Any insight would really help before I start moving funds and closing accounts.

There is no option in the app to open a personal one. I did delete the app and try and sign up personal only, did not work.

Thanks

2

Likely to do with the 30 day post closing window mentioned here

3

It has been more than a year.

4

As per the article there’s no guarantee that after the 30 days they will be able to re-open an account

There is no guarantee that we will be able to open a new account when you request it. You will need to sign-up to Monzo again and pass our security checks.

Best to email them and ask for clarification but if you’re not being allowed to open an account it’s likely because your flagging something on their system

5

They are not rejecting me having an account though are they? They are stating I need to close the Limited Company one first.

I am trying to open a personal one, a new one. Not re-open the old.

6

Sound like they are for your personal not for business, seems maybe business accounts are treated differently to personal. Again emailing them they’d be able to give you more details but in certain scenarios sometimes they can’t. If they’re saying this is the way then likely it means that’s the way they can offer you to have both even if it sounds bizarre

7

If it’s been over 30 days, you need to email help@monzo.com from your registered email on the old account, ask them to remove the phone number and email address from the old account so you can apply again.

Attaching a selfie with your ID will help speed this up.

Edit: just read the part about having the business account again, are the two separate emails?

8

They are the same emails - Monzo does not have the ability to have a different email on each account.

9

Not sure that’s true, as business will usually have their own emails.

But, given the above; they may not be able to detach the profiles for you to open another personal account as one is usually opened through the other.

1 Like
10

Do you have a business account?

I appreciate any help but it seems you don’t know how they work.

11

I’d say he does know how they work.

2 Likes
12

I don’t, but I will hold my hands up and didn’t think you’d have to use the same but on review it does look that way.

Apologies, but I was only trying to help. I may be confused with another fintech.

1 Like
13

Why not just do what support say, I would argue if there’s anyone who knows how it works it’s Carlos, that’s probably the worst person to claim doesn’t know :rofl:

14

When I had my business account open (until about 18 months ago) it was one email address for all Monzo accounts.

Telling a business owner to close their account, go elsewhere for 2 months, then open a new business account, is ridiculous.

The overheads involved in that including client and supplier payments, invoice templates, moving payments, mean it’s just not worthwhile.

4 Likes
15

It’s totally unreasonable for Monzo to ask a business to close its bank account just so that you can open a new personal account. Changing a business bank account is a lot more hassle than changing a personal one.

There’s no guarantee that even if you go through all that palaver that Monzo will let you open new accounts anyway, and then where would you be?

I’d either leave your personal account with a different bank, or bin Monzo off completely and open new accounts for you and your business elsewhere.

5 Likes