So I have just attempted to send a Monzo to Monzo payment but after pressing confirm nothing happened. So I then cancelled the payment. And after checking my balance to confirm it didn’t send, sent it again. But then checking the statement after the successful payment it’s showing both actually went.
We are only talking small amounts here and it was to my partner so I’m sure she will send it back. But what is Monzo’s policy for this scenario? As it could have easily been £1k to an external person that may not be as willing to send money back. And would have me £1k out of pocket due to an app issue.