So, we have a holiday booked for 12/07, my son has a condition called Duchenne Muscular Dystrophy, which he is taking Steroids for (Immunosuppressive Therapy), he has been shielding since lockdown and we are also in Scotland and the Scottish Government has stated that shielding is to continue until at least 31st July.
I have contacted Tui asking to cancel and for a full refund based on the SG advice, they have asked me to get in contact with the holiday insurance company to see if they would cover the cancellation fees, which I think this should be covered by Tui themselves as it is the government request, and currently we aren’t “allowed” to leave Scotland , they have also removed the special assistance from the entire booking.
Due to the way the booking was originally handled when got in contact about special assistance I want to cancel the holiday rather than change the date.
Tui has asked that if the cancellation fees are not covered, then they need this in writing along with medical documentation, if the SG had not extended the shielding we would probs be going if the Forign office opens up air travel.
Airlines are also supposed to be limiting passengers and we have been giving no information in relation to what is happening as the All inclusive resort.
To cancel via the insurance it would cost £400 in excess also
What you guys think?