Business Banking Support – Monzo, what on earth is going on? 🤷‍♂️

UK Monzo Chat Business Banking
1

Hi all,

I’ve been a Monzo fan since the BETA. My personal and joint accounts have been faultless – problems resolved in minutes, friendly humans on the other end, no complaints whatsoever.

Sadly, the moment I opened a Business account the wheels fell off, and I’m hoping someone from Monzo will finally take this seriously.

What’s going wrong

  1. Card blocks on perfectly legitimate spend
  • Every time I try to pay my monthly Snapchat Ads invoice the payment is blocked.
  • I follow the in-app prompt, “unfreeze and try again”… it’s blocked again. Rinse and repeat.
  • Result: my ads pause, campaigns suffer and I look unprofessional to my own clients.
  1. Support that forgets the last message – or isn’t human at all
  • I never get the same agent twice.
  • Each reply ignores the context I provided five minutes earlier, as if a bot skim-read a keyword and spat out a template.
  • No continuity = no progress.
  1. Impact on the business
  • Time wasted chasing support rather than serving customers.
  • Cash-flow headaches because I can’t trust the card to work.
  • Frankly, it feels like Monzo doesn’t care about Business users.

What I’ve loved about Monzo personal

  • Instant spend-alerts, simple budgeting, real humans.
  • Issues (rare!) fixed on first contact.

So why is Business treated like a poor relation?

What I need to see

  • Consistent, human support that reads the thread before replying.
  • A permanent fix (not a temporary unfreeze loop) for ad-platform payments.
  • An honest explanation: is Business banking under-resourced? If so, tell us – we’ll understand, but we need transparency.

Monzo, please sort this. I chose you because you proved great service was possible. Right now my business can’t transact reliably and that’s unacceptable.

Would love to hear from other Business account holders – are you seeing the same issues, or have you found a workaround?

Cheers,
A very frustrated – but still hopeful – long-time Monzo customer

5 Likes
2

All customers here. Support questions need to be done via the app or email Monzo

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Thank you @josav3 - I was seeing if anyone had similar experiences before I consider taking my business elsewhere :slight_smile:

2 Likes
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There will be plenty :joy:. When everyone wakes up that is ….

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In general, yes, but Monzo employees do occasionally jump in to help. Pretty sure OP was aware of that given that he asked how others were getting on with the Business account.

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Such a shame, thought it was just a glitch on their side, being optimistic I guess!