We applied for a Monzo business account some months ago and have heard literally nothing from Monzo - can anyone please explain what is going on?
Business accounts are in trial right now. Only 100 were created initially, and no further accounts are being opened whilst they make that work suitably. If you applied and werenāt in that initial 100, youāll be in a list of those who will be offered an account when it opens up.
its not a great look from Monzo TBH @cookywook @bea when people apply for a trial test and then apparently donāt get a āthank you for your interest email, but our trials are full at the moment, however you will be first to hear when more accounts become availableā
- maybe they do and missed it - hopefully ???
I donāt recall getting said email, so as far as Iām aware nothing went out.
Thank youā¦and yes it is not a good look.
Disappointing at best, utterly dismissive at worst and augurs badly for the future of their business relationships.
not sure Iād go that far about dismissive , an oversight maybe , which I agree shouldnāt be happening, but these forums are where oversights should get the attention needed to improve the service
Agree, would have been nice to get an email or a notification in app.
Didnāt really think about it because I keep up to date with stuff on here.
Hi everyone! Jack here - I work on the Business Banking team at Monzo.
Firstly, Iād just like to say Iām really, really sorry that you feel like weāve left you in the dark here. Thatās absolutely not our intention, and so it doesnāt sit well with me at all that this is how you feel.
We opened up our waitlist in February, to try to understand a little more about the kinds of businesses thatād like to bank with us. Weāve been speaking with lots of you since that time, hearing all about your pain points with banking, and the kinds of things youād love to see in a Monzo Business Account. Itās been really great getting to know lots of you over the last few months!
We opened up some very early-stage accounts with 100 businesses, too - and weāve been hearing from these businesses what they like, what they donāt and whatās missing.
Behind the scenes, weāve been working really hard on trying to build something that we hope youāll really love!
I canāt stress how important it is for you to feel you can trust us, so Iām really sorry if it feels like thereās been a long time with no communication. Weāve had our heads down over the last few weeks working to bring business accounts to more of you, and I admit, we couldāve done a little more to let you know that weāre working hard!
Weāll be sharing more of an update with you early next week, so keep an eye on your emails
Myself, and the rest of the team, are super happy to chat with you all here (talking with our community is how we build our product!) - so if you have any questions at all, please do let me know here and Iād be more than happy to answer them!
Best,
Jack
hey everyone! first off, thank you for sharing your frustration! Iām sorry to hear that youāve been feeling a bit in the dark on business accounts ! weāre working super hard to take all the feedback weāve learned so far, and build an amazing business account that we can bring to everyoneā¦ but want to make sure we bring you all on the journey with us.
As a bit of an update from our last blog postā¦ Right now, weāre still in our trial period (weāre just coming up to the 2 month mark now!) We have our first 100 accounts open with sole traders and limited companies, and have learned a lot. Weāve been working on fixing bugs, identifying and updating areas in the app that needed to be tailored for business users, and now weāre setting the foundations to be able to bring the account to more businesses! We also submitted our application for the Capability and Innovation fund (which is a grant weāre applying for to help us build out our business accounts even further). We should hear back about that in the next 2 months.
We also know itās frustrating to join the wait list and not hear back for a while, so weāre definitely working on our communications! After we launched the waitlist in February, we set a team goal to send monthly updates to people on the waitlist. Jack sent out a monthly newsletter in March, and heās working on our April newsletter now If you havenāt received the first newsletter or your initial āYouāre on the Monzo business account waiting list ā after you joined the waitlist, please DM one of us and let us know your email address and we can look into why the emails never went through!
we can have something out to more of you soon
Thanks for the update, @jrdn. Itās super comforting to know that youāve been sending monthly updates* and thanks-for-signing-up emails. And also good to hear that youāre looking at how to make comms even better!
*Now, any chance of posting those updates here, too? Iām sure lots of us would be really interested in hearing about your progress - even if we donāt have businesses!
I think this is the point really
" If you havenāt received the first newsletter or your initial āYouāre on the Monzo business account waiting list ā after you joined the waitlist, please DM one of us and let us know your email address and we can look into why the emails never went through! "
The OP hasnāt heard anything , if they arenāt regularly on the community or indeed never visit the community and signed up to business accounts through the website, which presumably took their email to register , Monzo then picked the 100 business accounts , and the other sign upperers , or a few of them ? were left hanging ( ? ) not knowing any more about whether they were selected or not, just no communication about it. Maybe the OP was a one off ? and all others are happy, and they have been informed that they didnt make the cut and will be considered in the very next batch of business accounts ?
Could you not link the business account request with the account and notify them directly in app about not being selected for this trial at this time ? assuming they already have a Monzo account - I have no idea what communication attempts were made as I didnt sign up.
Maybe Im reading too much into the OP
We have heard absolutely nothing from you - zilch - nada ANDā¦maybe/probably I am blind but I cannot see how to DM you
Just saw this post and I thought Iād pop my opinion in (Itās the internet and thatās what people do, right?)
I did the initial surveys etc and signed up for the trial on the waiting list but it was always made clear it was a test process and there was no guarantee Iād get one of the 100 accounts.
I do feel that the interest some of us showed has been ignored somewhat, part of that might be disappointment at not getting in on the ground floor but thatās likely to be the same for everyone because business banking rapidly needs transforming for those of us in the digital age.
A few quick āthank you for your time and interestā emails with some smaller updates might have gone down better because Monzo continually asks people to be part of their processes and then we hear nothing.
If we are going to be asked to become involved through surveys and giving away information about how we run as individuals as well as our businesses then the value that gives to you guys could be shown back with a few emails to make sure we still feel like itās not just a one way street.
My feeling exactly
Hey @Lbwcomms - Iāve just dropped you a DM - you should be able to find it by clicking on your avatar on the top right.
Iāll take a look at why youāve not received our emails.
@Avionyx - could you possibly drop me a DM with yours too, so I can check?
Weāll be sending out Aprilās update later today, so Iād really like to make sure you get this one too
A post was merged into an existing topic: Removed Posts - June
I donāt see how itās entitled?
Monzo want the help and support of people/businesses in growing/developing their business accounts.
The least they could have done is acknowledged all people who wanted to participate in the trial (unless they made it very clear they would only get in touch with those who were successful).
I donāt think that expecting good customer service from a bank who are literally asking for help, makes you entitledā¦
I was referring to the tone of the post.
Always dangerous on an online forum
Might be nice to actually get any emails off Monzo at all relating to business accountsā¦ BTW HOW TO YOU āDMā on this forum ???