Has anyone else had their business account randomly stop syncing transactions into Xero?
Ours says “last synced 6 days ago” despite there being transactions since. I tried adding it again but it said it was already connected.
I’ve not tried a full disconnect and reconnect, was curious first if anyone else had experienced it?
I guess I’ll raise a support ticket then!
Will drop a quick reply here for anyone else suffering a similar issue in the future.
Got in touch with support and they had to escalate it to a developer and it took a few days to get a response but they managed to fix something in the background and all the transactions then sync’d to Xero, including the couple of weeks of missing ones.