Bug: Categories don't save when entered at point of sending money

[kpwxx (Kim W)]

For a little while now I’ve noticed that when I send money from the app and am asked to categorise the transaction, the category doesn’t save. Instead, when I go to look at that transaction from the home page, it’s categorised as General.

I can change the category for it (or any transaction) from that page and it will then save correctly. Also, automatic categorising for card purchases seem to be working fine - applying themselves and saving. It is only when the app asks me to categorise a transaction at the time of making it that it doesn’t save. This used to work OK so I’m assuming it was an update along the way that stopped it working.

I’m on Android - Moto G 5S Plus, Android 7.1.1, app version 1.22.1

My partner, also on Android, is having the same issue. I don’t have his phone to check the info right now

[ASKendrew (Adam K.)]

Hey @kpwxx , Monzo are aware of this issue and are still working on a fix I believe. @HughWells explained why the categories don’t save for bank transfers a few months back:

Bank transfer category bug

There is a reason why this happens The way Faster Payments work is when we initiate a transfer to another bank, they send us a response to say yes/no to the transfer. Only at that point does money actually move from your account and into our settlement account, ready for the other bank to collect at the next clearing cycle. What that means is that when you are presented with the category chooser, the transaction hasn’t actually been completed - money hasn’t changed hands and therefore t…

[kpwxx (Kim W)]

Ah, wonderful thanks! I did try searching for an existing thread but didn’t manage to find one. I guess I misremembered that it used to work!!