I had an issue with one merchant, so I opened Mondo app and started a chat with support. Once it was resolved, the support rep suggested to check my feed where all the balances were. I checked it and it was all fine. Then I thought that I should say that to the support rep, but I couldn’t find a quick way to jump back into the chat. The only way back was to click on any item in the feed, then ‘Something wrong?’, then start a chat, then press an arrow in the top left to see all conversations, then choose the relevant rep I spoke to earlier from the list.
It would be so much easier if right from the feed I could jump back to my chat.
It’s something we’re aware of but are quite limited by our use of Intercom for the chat functionality. We’re working on it though 