Blank screen when starting app on iOS

I’ve been having issues, only recently, where, when starting the Monzo app, it’s using Face ID to log me in but then comes up with a black screen with the Monzo logo in the middle. And that’s it.


Sometimes prodding the screen causes the usual app screen to appear but sometimes it doesn’t - I have to close the app down and try again. Sometimes a few times.

I’m running v2.25.0 of the app on iOS 12.1 on an iPhone Xs.


I’m on exactly the same set up, but with an iPhone X and mine is OK. Have you tried deleting the app and reinstalling? It usually works.

I’m having exactly the same issue; same phone model & iOS version too. I have to swipe the app away and reopen it to get it to load after any extended period of inactivity (~1hr or so?)

I was having this issue but it seems to have fixed it’s self on the latest app beta. Give it a few days and hopefully it will improve for you.

I’m having the same issue. Having to just force quit the app and re-open it.

Tried the reinstall but that didn’t improve it. It appears that it’s just slow - if I leave it for a couple of seconds that blank screen goes and the normal one appears.

It’s odd, though, as this is new behaviour.

I’m having the same issue with my XS Max on iOS 12.1 but app version 2.26.