Can u pl confirm normal wages, benefits are not effected and will hit my ACC in time to tonigh
All I want is my money that’s all. Just honesty and a my money , none of us should be chasing you for updates your last update on your site QS Saturday last week at 3am!
No - only a very specific group of transactions from last week are impacted. These are all gambling withdrawals within a certain time frame.
Everything else is normal 
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Thank you
Is it acceptable that it takes you this long to sort it out? What will mastercard do for customers affected by this? If I miss payments I pay penalties can we expect mastercard to pay penalties to us?
Please let us know in the chat if you do have concerns around missing payments, and we’ll be able to look into it and help support you 
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Can you locate mine please? This is screenshot from the 15th April From the 10th April 
I have just had to create a new account on my own banks forum (where I am trying to find out where MY money is) because you limit replies to 3!!! That is insanity…
I am an investor in tech and work within financial services so please don’t tell people that if a number of withdrawals between the 10th and 17th have been affected…that a week later none of the parties involved know why this happened & what has been done to resolve the issue.
Monzo are a 2bn valued bank, MasterCard are circa 14bn, betfair 2bn etc
There is a reason for this but it’s not going to become public knowledge. Fact.
WHEN ARE THE BETFAIR WITHDRAWALS FROM 11th and 14th GOING TO HIT MY MONZO ACCT?
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Another one…
Here’s the sad thing, I’m unemployed rn, and on UC. I promised my nephew I would use the money to take him to see Avengers, and now he’s gutted that we aren’t going. I feel shit about it all
The thing I’m struggling to understand is how this hasn’t made the press by now.
If this was Barclays, HSBC, NatWest or any of the other big time banks, do you think it would have been brushed under the carpet this way?
Chat already told me my money will be in tomorrow two times but it looks like tomorrow never comes since it has been lik 4 or 5 days since
Absolute nightmare mate me too. How thehell does no one know!! Rediculous
Maybe because is a gambling related…I dont want to think that is this will happen with another sector
Random tweet for people who still think this is just a Monzo problem:
It sounds like Mastercard is working, the banks are working. Everybody is waiting for the betting sites suppliers to catch up again 
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We don’t think it’s just monzo, but it’s definitely mastercard who gave us mastercard? So who should we talk to?
They do know, it’s just that the people who can fix it don’t care.
As the people who can fix it don’t have to take the direct flack from the general public.
To them it’s just a random load of numbers floating around, where as to us it’s it has direct consequences.
Really it should be the betting sites as it’s their suppliers that haven’t re-processed the payments but it sounds like the betting site support staff don’t know enough about what’s going on the be of any help 
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I’ve been waiting over 2 weeks for a payment to hit - which normally does next working day. I’ve provided an ARN also and am yet to have the funds hit my account. Please help.
The chances of a number of gambling sites ALL having an issue at the same time would be big odds.
A number of banks all having an issue at the same time…again, big odds.
Are there any accounts that aren’t MasterCard which have been affected? Starling and Monzo both MasterCard. Any others?
Do betfair and betfred and the other bookies all use the same intermediary for processing payments?
This has to be an AIB or MasterCard issue right?
But regardless - companies the size of Monzo will have definitely found out what the problem is by now but aren’t able to share it for one reason or another.