You wonāt get a default registered for missing one payment - defaults are 6 or more consecutive missed payments
Aside of any discussions of whether we support Monzo or not, or whether we agree with banksā practices to lock accounts etc, this is the best advice: always have more than one bank account (and if possible more than one credit card) with some money in all accounts in case one bank decides to lock your account, so you can have spending money while sorting it out.
Unless I am missing something, how is it possible that cashback would be credited into a frozen account? If the account is frozen, you canāt use the card to make any transactions, so how would you be getting cashback?
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Blockquote Itās hard to believe what you say when itās so far fetched. You donāt have to and shouldnāt explain it all, but when you say you used your card and that meant your account was locked for days, I fully expect your nose to start to grow.
I really donāt appreciate being accused of lying.
The cashback is a separate issue (and the one I want solved on this thread) - these are transactions I made days ago (before my accounts were frozen), and I manually submitted requests through the help section to have these reviewed as I should have received cashback and didnāt. I received a notification saying theyād been reviewed and cashback had been credited to my account, but this happened whilst my account was frozen and this is what Iām asking the cashback team to look into.
And since you think Iām lying, please see my other thread Iāve created about this issue complete with proof about the whole incident. Please think twice in the future before accusing someone of lying - itās been an extremely tough and stressful couple of days as it is without being called a liar.
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This isnāt a support forum. Your best bet is to follow the advice posted.
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So Iāve noticed all the cash back offers expire next week. Itās not clear whether I have to select new offers or that will be the end of the trial.
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I hope itās extended or a wider variety, havenāt hit the full Ā£20 as I donāt use monzo enough, but other half does (even if it is countered by travel cost to achieve Cashback).
Going back to the start of the trial in this topicā¦
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Does anyone know when we expect cashbacks to hit mainstream accounts? Thanks.
July 12 it seems.
It could be staggered though. Or not go ahead at all.
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Hope to see this soon, as I would switch some (maybe all) my day to day spending back to Monzo from Chase. mrs_speedyrite (who is on the trial) tells me it worked fine for her, although sheās not the big/main spender here (which she ascribes to being a thrifty northern lassā¦)
A quick update - the offending transaction in my user-half of the Joint account has now had a Merchant data correction and the applicable cashback applied. Nice one Monzo 
Iāll check later with MrsW if the same has happened with her mistakenly-no-cashback-applied transaction.
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Iām still waiting for mine from nearly 2 weeks ago at Costa Coffee (came through with just the name of the town as the merchant) with support telling me itās being looked into and the chat closing - slightly annoying, but hopefully it is being looked into 
On the whole, Iāve had other cashback come through so it works overall, just these niggly bits that are likely to occur now and then.
I did indeed - first time the chat was closed asking me to rate the service so I responded to reopen the conversation, only to be told itās being looked into and theyāve been busy (thought there was only 150 of us trialling it?) with the chat being closed again unfortunately.
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Iāve noticed that the cashback pot had updated behaviour which makes it act like a regular pot.
You can select the exact amount to withdraw rather than the entirety of the pot.
Iāve already withdrawn so canāt check but I think there was an option to select the account/pot to withdraw to (it was defaulted to my current account).
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Hey @TheSamHolland!
Passing this on to the team to see if thereās anything we can do 
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Cheers @AlanDoe - much appreciated
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Iāve just had my first fail a Morrisons that was a Nisa, but reports as something completely different to both. Reporting in-app now
@AlanDoe I donāt think my query has been picked up by someone on support that knows about cashback despite going through the cashback explained article
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All sorted with mine now @AlanDoe thanks for arranging to sort 
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Update, Iāve now been through the Plus/Premier team and been escalated again. 3 agents so far have touched my query, and thatās despite telling them to find/talk to you @AlanDoe or @iankent
Best laid plans and allā¦ 
Did anyone ever answer this?