So we’re getting a new kitchen! Huzzah! We were hoping to pay for the kitchen with “Barclays Partner Finance” (BPF) - however on their online application form when I entered the sort code for my bank “04-00-04” - it says it’s unrecognised. So I’ve had this problem before, when a company hasn’t upd…

Hey @stampycode :wave: We’ve had a few reports of this and it’s something we’re looking at internally. Really sorry you’ve had some trouble here. Would you mind letting me know where you were given this information from? :point_down: [image] stampycode: The problem is that the underwriters at…

I can see a lot of people complaining on iPhone launch day if this issue with BPF is not fixed. :pensive: I just sent an email to servicedesk@bacsservices.co.uk , maybe we should all do it to put pressure on them.

Yes this is what they told me on the phone. I raised a formal complaint about it, which they have marked as “resolved” because they’re not taking any further action. I would forward you the formal complaint, but all it says is that I made a complaint and it’s been resolved, so it’s not very useful.…

Thanks Jack - I’ve just emailed BACS. Also I spoke to Monzo yesterday, and hope they’ll keep us all informed of any outcome. :+1:

Definitely be interested to learn the outcome of this, after Monzo try to resolve with Barclays…is it the same scenario with lots of finance providers or is this isolated to BPF?

[image] Merchants & Banks Who Don't Yet Recognise the Monzo Current Account Sort Code / Debit Card (open Wiki) Monzo Chat I’ve created this Wiki which anyone can edit, at @connorianreilly ’s suggestion (& having checked with the team), as a place for the users in the curren…

[image] johnbiondini: I can see a lot of people complaining on iPhone launch day if this issue with BPF is not fixed. :pensive: I just sent an email to servicedesk@bacsservices.co.uk , maybe we should all do it to put pressure on them. I don’t want to make any guarantees here as far as timesc…

Thanks @nickh , I did see that post before, and I’ve had to speak to multiple companies who didn’t “recognise” Monzo’s sort code, which were all resolved successfully. I raised this issue separately because it seems to be a deliberate attempt to cause harm to Monzo’s business.

Sorry @stampycode , it wasn’t aimed at you :smiley: I was replying to… anon74519331: Definitely be interested to learn the outcome of this, after Monzo try to resolve with Barclays…is it the same scenario with lots of finance providers or is this isolated to BPF? I should have used the quot…

I will be interested to see how this plays out to me its as if BPF are deliberately being stubborn about this.

"Barclays Partner Finance" - rejected credit "because Monzo"

UK Help

nickh 5 September 2018 11:45 18

This should help a little.

Topic		Replies	Views
Monzo: a non traditional form of bank? Monzo Chat	72	8724	30 August 2017
Merchants & Banks Who Don't Yet Recognise the Monzo Current Account Sort Code / Debit Card (open Wiki) Monzo Chat	0	56033	24 July 2017
Barclays Mortgage refusing Monzo Help	58	7125	24 February 2021
Monzo Direct Debit Support Force - Sign up here Monzo Chat	185	23382	19 August 2018
Barclays Blocking Monzo/Starling from Finance (Officially Confirmed) Monzo Chat legacy-bank	30	5673	12 January 2023

"Barclays Partner Finance" - rejected credit "because Monzo"

Related topics