Banking service quality - Feburary 2022

Quick rebrand to…

Abbott’s Starling

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How come Tesco are still on the list, i was under the impression all current account were wound down?

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They were, and they finally all closed at the end of November.

However, the survey uses data from the previous 12 months (roughly) so it is likely that Tesco Bank will also feature in the August 2022 edition, before finally falling out of the rankings in February 2023! It is a bit silly, really, since they have closed; they should have just filtered Tesco Bank out of these rankings.

Perhaps by then the Clydesdale/Yorkshire rebrand into Virgin Money will also be complete, so they can stop surveying some Clydesdale customers, some Yorkshire customers and some Virgin Money customers to create the Virgin Money result.

I predict that Starling will make an appearance in the Northern Ireland rankings by then, too - they can’t be far off the required customer base by now.

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