My husband and I had the unpleasant experience of contacting the chat. It was for a visa appointment and we needed a letter to say the bank account was ours and stamped statements to hand in for the consulate. I would suggest having these under the statement as an option to 1)request a letter that the bank account is yours 2) stamped bank statements request and for how long ie: one month,3 months or 6 months. Useful for mortgage applications and consulates.
Our experience was I had no issue getting these but my husbands chat consultant was terrible and still today 3 weeks later he has not received either meaning we could not get a visa to travel. This is a simple automation feature.