ATM in Laos

Help
1

My daughter has been using her card with no problems in Thailand. She arrived in Laos and the AT’M’s won’t give her cash and displayed a message saying its retained her card and contact her bank. However, it gave her the card back. She tried to use the card in a hotel card reader and it also failed.

Monzo said there is no block on the card. She enabled mag strip but still can’t get money or pay.

Does mag strip take a bit of time to activate?

2

Magstripe is activated immediately when enabled in-app.

There’s another issue here. Has she accidentally frozen her card in-app?

3

Not sure if there is any information on the main Laos thread:

Monzo in Laos :laos: - Monzo Chat / Travelling with Monzo - Monzo Community