App Evolution (new look Monzo app): Feedback Megathread 📣

[Carlo1460]

Oh, I am TestFlight user with external account customisation enabled in labs.

Head to profile; settings; then monzo labs to turn this on.

[richycran (Rich)]

Yes, I know you can do this, but this isn’t really solving the problem.

Isn’t what you’re pointing to on the Home Screen an ‘omni-feed’ which should pull in transactions across all accounts? So you’re suggesting more button presses to get to solely current account transactions which my original issue was in the first place

Even using this, it still doesn’t take away from the point that going to the Current Account page requires scrolling to the bottom of the page and pressing ‘see all’ to get to an ‘All Activity’ page when, imho, ‘All Activity’ should just be the default rather than a ‘see all’ away.

[Carlo1460]

The above, you can remove the other accounts from your see all activity - thus answering your problem. You can scroll til your hearts content.

Otherwise just feels like you’re moaning for the sake of moaning given the answer to your problem is to edit the feed.

[richycran (Rich)]

Lol. So quick to play the ‘moaning’ card. Perhaps if you actually read to understand, rather than read to respond. A bit of thought and consideration as to other people’s points of view and why then have that wouldn’t go amiss. I seem to recall this is a bit of a trait of yours…

So, using your logic, it’s not an omni-feed on the Home Screen then?

What you’re effectively saying is if I want to see ‘All Activity’ on my current account feed, I either:

• have to remove my linked accounts from the ‘omni-feed’ (additional button presses and removing functionality, along with its original purpose which I understand is to show all transactions from linked accounts); or
• go to my Current Account card / screen, scroll down, and then select ‘see all’, which then springs me back to the top of my transactions

As I said in my post, it’s a frustration. And it’s also constructive feedback that I don’t see the need for an ‘All Activity’ for solely my Current Account to have to be reached by a few additional button / screen presses.

If you can’t see my logic then I think that’s a problem on your behalf, not mine.

Enjoy the rest of your weekend

[Carlo1460]

@richycran

I seem to recall this is a bit of a trait of yours…

Nice to know I’m memorable

@richycran

It’s massively to cluttered with inter-account transfers, for example

And to resolve

@Carlo1460

You can exclude those if you tap the 3 dots and tap Edit activity.

And then the general response from you is, that is a solution, but I don’t want that solution I want another solution that nobody can give me.

Yes, one extra tap on a screen really is hard work, understood.

The only thing I can agree on, is the limited view in the card screen, which you can resolve by the above editing the main “See all” feed to your current account only, which you clearly don’t want to, and then if you need info from the other cards you can tap those instead for a short term run down, cuz dreaded transfers all over the place.

I did see you, you just disagree that the solution to your problem exists, you just don’t like it.

Good weekend indeed.

[Revels]

How often do you want to quickly check a transaction that is more than 30 lines ago?

Loading everything and that taking longer/causing more load when I just want to change a category on a transaction from this morning seems excessive.

[harrycoelho]

The problem with this is you can’t input different pay dates for the joint account vs personal. That’s why the summary left to spent is so useful and will be really missed when u retire it. If u could replicate this page summary offer in the trends section. So that personal and joint can be individually set. That would go a long way to fixing that.

[richycran (Rich)]

If it’s from before payday and therefore a big salary sort, quite regularly.

It also could be if I’m trying to recategorise something, or add hashtags to my spend to provide a bit more granularity (#coffee). Did I remember to try and overpay a little bit of my mortgage…?

As I said, it’s a frustration that by going to the current account screen it doesn’t automatically load ‘all activity’ to enable me, as someone so eloquently put it further up, to ‘scroll away to my hearts’ content’.

Now, I’m sure there are others who never have to search their transactions, or are happy with two days’ worth of the last 30, but if that’s the case then loading ‘all activity’ as a default doesn’t detract from this.

Interestingly, on my Barclays app, I can press once on my Current Account from the Home Screen to get to an infinitely scrolling list of transactions straight away which is a much, much better implementation of this than Monzo.

[richycran (Rich)]

Isn’t that what the ‘omni-feed’ on the home screen is for?

[Revels]

You tell me, you’re the one complaining about it?

The feed with all accounts in is going to have 30 transactions that are more recent when they are mixed together. Tapping an individual card gives you 30 for that specific account.

How often are you tapping a card and wanting to see further back than that, that pressing one button is such a hardship?

[richycran (Rich)]

@Revels

You tell me, you’re the one complaining about it?

I’m not quite sure what this refers to.

However, you want to change something from this morning, so why wouldn’t you use the Home Screen omni-feed? That’s what it’s there for, isn’t it? That seems to be a solution for doing something current.

I’ve already said I’ve found I quite regularly want to check a current account transaction from > 30 transactions ago which I do via the current account card screen rather than the omni-feed (the omni-feed having all my other cards / transfers / accounts linked and is useful, but not for solely current account transaction-hunting).

This is anything but a hardship, I assure you, given everything else that’s going on in the world, so I don’t quite know why you’re attempting to tarnish me with that. However, what I’m pointing out is that it’s a less than perfect user experience - a frustration - to get to what, IMO, is something should just ‘be there’: one click to get to all my transactions.

Do I care passionately if Monzo change it - no.

Do I think it would make is a slightly smoother experience for people who dare to venture past the ‘must-be-defended at all costs’ Home Screen (ref. many multiples of posts above) - yes.

Do I actually like the Home Screen - yes, absolutely.

Has it caused me to lose the ability to scroll through my current account transactions without intermediate screen presses and scrolls, or having to remove my connected accounts and still having to select ‘see all’ - yes, absolutely.

Ultimately, I think it would make the app a slightly better place. Notwithstanding the argument about having to load all transactions (I never noticed any performance impact when this happened on the old versions of the app with the rotating card layout thing), what I haven’t heard anyone say is this is a fundamentally moronic idea and what make the app horrifically user-unfriendly. Instead, it’s been that I’m ‘moaning’.

Seems to be a recurring theme here with constructive criticism. I’d at least like to think I have a somewhat reasoned argument

[richycran (Rich)]

@N26throwaway

I’ve just turned this on in labs to see what all the fuss is about.

I agree with @richycran. Don’t see the point of having a limited list there and having to tap to see more. Just lemme scroll man.

It makes sense on the actual Home Screen, but on the card tab? Just not sure why there would be such a limitation. Load as I scroll like the old feed did.

I’d just like to say thank you.

I don’t post a lot here but when I do I try to be reasoned and constructive. It’s frustrating when that gets missed.

There seems to be a default stance on this forum where criticism / feedback is concerned which immediately makes a poster feel their opinions / thoughts aren’t valid. I can imagine people being dissuaded from posting - I’ve been through a few ‘what’s the point in responding’ moments with this with two particular posters.

Grateful to be vindicated that it maybe was worthwhile sticking with it.

[Revels]

I do actually agree with you, I suspect there’s a reason or maybe a belief that people aren’t often looking back that far that often, and those that are, can press the button if it gives everyone else a better experience.

[richycran (Rich)]

@Revels

can press the button

Incorrect.

• 3 swipes down to the bottom of my transactions.
• A press to ‘see all’.
• 3 more swipes down just to get back to where I started from.

@Revels

if it gives everyone else a better experience.

Out of interest, what is this ‘better experience’ by not loading more than 30 transactions? If you don’t need them, you just don’t scroll that far?

I also note the old spinny card layout had infinite transactions and, unless I’m mistaken, I don’t recall many people complaining that it wasn’t capped at 30 transactions. Might be wrong though, I’m sure you can dig up a thread to prove me wrong.

@Revels

maybe a belief

Always glad to challenge beliefs. Usually results in a much better outcome putting your head above the parapet rather than going with the flow or not contributing anything constructive.

[Revels]

It’s one swipe on iOS.

I don’t know it’s a better experience, that’s my guess for the limit, that and they don’t think people do it regularly. But they might have a data point to prove that.

You’re probably in the minority if you regularly scroll back to transactions from days and days ago.

[D3.brooksster (Dan Brooks)]

I can’t see that anyone has reported this but but please delete if it’s already something your aware of.

With the ‘new personal accounts view’ the correct budget is not shown with two accounts. I have both my personal and a joint account setup, although the correct budget is shown at the top when selecting this goes to the wrong account budget.

Current workaround is to switch accounts from the payments tab and then back to the budget within the account which shows whichever account was selected on the payment tab.

Is anyone else able to reproduce this?

I’ve just noticed that clicking the ‘Go to Summary’ from within the kabab menu (3-dots) does show the correct account. This is just when I select the UI element directly.

[harryjest]

Overall I can see the vision of what Monzo is working towards with the New look App. I get the intention behind the changes and there is much to like.

A frustration for me that has come about since the update it takes more steps to review spending in my joint account and replenish my account from the various budgeting pots that I maintain e.g See that My other half has spent £30 at the supermarket, withraw £30 from our food budget pot to top our account balance back up to our baseline.

In the absence of being able to spend from a pot on our joint account (Like our American friends) or from a virtual card like a personal plus account, this task now has more friction than before.

A simple approach would be to click on a transaction and then be able to select a pot to with draw the same amount from in the same way that you have the “Share the cost” options.

[Revels]

@harryjest

A frustration for me that has come about since the update it takes more steps to review spending in my joint account and replenish my account from the various budgeting pots that I maintain e.g See that My other half has spent £30 at the supermarket, withraw £30 from our food budget pot to top our account balance back up to our baseline.

My memory is hazy on how the old worked, but you’d land somewhere, maybe in your joint account, maybe your personal, maybe the list, maybe a pot. Swipe to joint, see the amount you need to take back out, swipe to the relevant pot, withdraw £xx

Vs

Land on the list, see it in your recent transactions (maybe) or tap into the feed, back, scroll to pot, remove from pot

[harryjest]

@Revels

My memory is hazy on how the old worked,

At it’s easiest I was in my joint acount with an activity feed at the bottom with carosel of pots above. Each pot had an add/withdraw icon.

Legacy version sequence from Home page:

1. Click on Joint account to get to individual feed.
2. Identify spend
3. Scroll to pot
4. Click withdraw.
5. input amount.
6. Click Done
7. Quit back to joint account feed allowing you to repeat from item 2

Current New Look sequence from Home Page:

Unless I am missing a different way to do it the fastest current method is:

1. Click on Joint account to get to individual feed.
2. Identify spend.
3. Click X to come back out of feed.
4. Scroll down to list of pots.
5. Click on pot.
6. Click on withdraw.
7. Enter amount.
8. Click Done.
9. Exit back to home page.
10. Scroll back up to the top.
11. Click on joint account to get back to feed allowing you to repeat from item 2.

Given that I do this several times a week any extra friction is frustrating.

My Ideal sequence (Other than being able to spend direct from pots or assigning merchants to a pot):

1. Click on Joint account to get to individual feed.
2. Identify spend.
3. Click on spend.
4. Click on pay from pot.
5. Click on desired pot.
6. Exit back to feed allowing you to repeat from item 2.

[ConnorPB (Product Manager)]

Thanks for taking the time to share this, it’s so helpful to see these real world, step-by-step examples

I’m guessing that you have the new account views enabled (because you mention tapping X to exit). If so, you should see a Move money button on the account card for your joint and personal accounts. This is the quickest way of moving money around within Monzo in the way you’ve described.
Could you give that a try and let me know what you think?

I do like the idea of being able to do this from the transaction screen…I’ll keep a note for when we look at updating it