App doesn’t automatically unlock

UK Help Bug Reports
1

Issue: If the app is running in the background, switching to it brings up the unlock screen instead of initiating Face ID.

Details to reproduce: Switch to app whilst it’s running in the background.
OS: iOS 15
Device: iPhone X
App Version: 4.00

Screenshots:

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image1125×2436 76.6 KB

2

I can’t reproduce this on a new 13 Max Pro. It always uses Face ID when I choose it from background apps.

3

Yep, I also have this regularly and have to press “try again” to make it activate Face ID

4

I’m having a similar issue issue on iOS 15 - iPhone XS

I always have to press try again to get my Face ID to work even if I haven’t had the app open

5

I have no issue on iOS 15 and an iPhone X and on whatever the latest testflight build is.

Have you tried turning Face ID off in Monzo and then turning it back on?

7

Same for me, this happens most of the time, but not all the time….

I presumed it was an iOS15 issue as it never happened before upgraded

8

I wasn’t sure. I upgraded to iOS 15 and Monzo 4.0.0 around the same time.

9

In the Monzo security settings turn Face ID off and on again. This fixed it for me.

10

Thanks, Worked for me aswell :blush:

11

I get the same more times than not.

Monzo app version 4.10.0
iOS 15.1.1
iPhone 13 Max Pro