Got some moisturiser and massage balm and really impressed
Not tested on animals, 100% vegetarian and nearly 100% vegan
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I like them, but they are a little pricey for some things so I don’t get them very often. If you keep the containers (depends on which products you’re getting), you can exchange 5 pots for a free fresh face mask 
No, I don’t use them anymore after their, apparently, anti police statements in their windows a while ago. They backtracked significantly but the sentiment was the same.
https://www.bbc.co.uk/news/uk-44330078
Awful company - avoid them at all costs.
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Good stuff but expensive
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To be fair the thing they were taking a stand on was very on brand and totally fair. It wasn’t blanket ‘anti-police’ but anti a very specific thing the police were doing.
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You could use a reviews site like Trustpilot to get a better idea of a company rather than a handful of peoples experiences on here:
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Yah I’ve seen the trust pilot but wanted to ask people on here
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But that was not how it came across to the public.
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There stuff is good, but expensive and they let you bring in empty containers to get a new face mask.
But they treat their employees like shit so.
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Ten years ago, yes. Now, they are just extremely over-priced and seem to have a cult like following. Ten years ago the products were both cheaper and of better quality.
Its the one where you need a gas mask to enter, right? My experience is being given some funky soap as a gift which looks good initially but then looks a bit manky in the soap dish after a month, and then two years later its still there looking weird but you still don’t chuck it.
Not saying that score isn’t just as I think they are guilty of exploiting to make a buck, but TrustPilot needs to be taken with a massive pinch of salt.
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That’s the one 
It far too overpowering for me, even just walking past when they have the doors open. It gets to the back of my throat, I can taste it and it makes my eyes water 
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The shop is pretty intense and small
Thd online service is good though, fast next day delivery 
At £6.95!!? No thanks 
I could pop to my local shop for less and have it the same day.
I understand next day for urgent things like replacement parts but for soap that’s absurd 
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Fair point but I get anxious as it’s busy in the city next to me where lush is
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Just use normal delivery at half the price then 
It was more around a) the cost and b) what would be the urgency to need soap for next day.
I guess I’m just more of a scrooge with my money and I am prepared to wait an extra day or two to save a chunk of money 
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Yeah it’s cheaper but because of my anxiety I hate waiting for stuff lol
Exactly my point, to the general public (and I include myself in this) it was a blanket anti-police window display. The fact they had to do so much explaining of the ‘intended’ message shows how wrong they got it.
I am not a member of the emergency services but hold them in very high esteem. Lush lost my business entirely due to that window display and the impression it gave.
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They do excellent hair wax!!
funnily enough this had the opposite effect on me