As mentioned above, I’d just put what you’ve written here in a message back to Monzo.
The post directly above the one you wrote is a successful chargeback so the system appears to work. Each case is obviously going to be unique, so you just need to find out why yours was rejected and I’m sure you can add some clarification if there has been a misunderstanding
They got back to me saying they couldn’t obtain the money back from the received bank. However specialists are still reviewing my case to see if I can be refunded under the internal scheme. You think there is any hope that I will be refunded? I have made a dispute to Action fraud too.
It was a bank transfer. Is there anything I can do next? I’m still waiting for monzo to review after the receiving bank declined to sending the money back.
Just filed my first monzo chargeback after goods got delivered to the wrong address and aliexpress is unwilling to co operate.
Got refused a refund using their dispute system so a chargeback is required.
I’ll let you know how it goes.
Best chargeback filing experience i’ve had compared to natwest.