As most of you already know Monarch ceased trading around 2 months ago and customers with booked flights had to start a chargeback process through their bank’s card (in my case Monzo prepaid card)
Unfortunately I got impacted and I submitted evidence to start the chargeback process with Monzo just one week after the failure announcement (6th October). The overall process is meant to take 8 weeks, but, 2 months later I still have no answer from Monzo
After contacting Monzo, they have just told me they took over 14 working days from receiving my evidence to raise the chargeback. Thus, according to Monzo customer support team I am on day 29/45 but I could have been in day 43/45 if they had raised the chargeback when they received the information. Also, Monzo customer support is proving not to be very responsive, with waiting time of over 6 hours per message in their chat
I don’t know how everything is going to end up, but a friend of mine who used a Natwest visa card, got his money back in 2 weeks. Thus, for some reason, Monzo is taking longer to process and get approved chargebacks, which is definitely something to bear in mind when purchasing something in the future
I am clearly disappointed about how my case is being handled by Monzo and the lack of information and responsiveness, which is why I would like to know if anyone esle has also been impacted by Monarch’s failure and their experience? Did they get their money back? Was Monzo more responsive/fast in their case?
Any extra information will be useful
Thanks for sharing your experiences,