✅ [Android] Monzo app fails to download

Help Bug Reports
1

Monzo Bank App Fails To Downlad

OS: Android 8.0.0
Device: Samsung S8+
App Version: 2.13.1

Any help is much appreciated

2

Have you signed up already for an account or are you just starting now?
What stage is the app failing at?
Have you tried deleting and reinstalling?
Am I going to ever stop firing questions at you?

3

I already have a account which i use on my iphone but just switched mobiles today and on attepting to install the app it shows ass downloading but then after a few minutes i get a notification saying that the download failed.

Thanks for the quick response also :slight_smile:

4

Try the delete and reinstall first :grin:

5

I have nothing to delete as it does not appear on my phone.

6

Wifi signal’s ok?

Unless there’s staff lurking about you might be best emailing help@monzo.com or you could call the number on the back of your card

7

yep WIFI is fine thanks for your help will try and get in contact with them ASAP

1 Like
8

Sounds like an App Store / mobile connection issue to me. I’ve had this before and it’s resolved itself after an hour or so.

Like the posts above say, contact Monzo if you’re struggling :slight_smile:

9

May not apply, but as your statement that you ‘switched mobiles’ opens the question of if you bought a new phone, or if you’re trying on an old or second-hand phone:

How much free storage is there on the phone? When I used to get failed downloads like that it was because I’d filled the phone storage by taking too many high-res photos. Cleared them out, installed a few apps, then all was good again. Also changed the photo settings to bump the photo quality down a notch :sweat_smile: