[Android/iOS] Category always changed to General after bank transfer

BenWinchester · 8 January 2018 20:53

When sending a payment to someone via a bank transfer you’re asked to select the category, but regardless of what you choose it gets lumped into general.

anon38274058 · 8 January 2018 21:06

Can confirm this also happens on iOS not just Android.

joekw · 9 January 2018 09:06

I’ve had this happen for every bank payment since (i think) the current account started. Kind of funny it hasn’t been fixed yet.

harryru · 9 January 2018 12:34

Bank transfer category bug 🐞

There is a reason why this happens

The way Faster Payments work is when we initiate a transfer to another bank, they send us a response to say yes/no to the transfer. Only at that point does money actually move from your account and into our settlement account, ready for the other bank to collect at the next clearing cycle.

What that means is that when you are presented with the category chooser, the transaction hasn’t actually been completed - money hasn’t changed hands and therefore the category you select isn’t actually saved, because at that point there is nothing to save it against.

Only when you receive the push notification has your transfer been accepted by the other bank and therefore a transaction created

So, it’s more a missing/broken feature than a bug in the traditional sense but as @Jim1701 says, it is being fixed!

@HughWells confirmed Monzo are aware and a fix is being worked on.

tomsr · 30 September 2018 08:36

Any update on a fix for this @HughWells?

I’m always forgetting then having to spend a chunk of time at the end of each month recategorising things I thought I’d already categorised.

It’s the same issue with CA to JA accounts which I thought were dealt with via P2P?

HughWells · 6 October 2018 00:24

Afraid not

I really hope this doesn’t go round for a year without a fix! I have escalated it again to see if we can get it looked at but it isn’t a trivial fix I’m afraid

tomsr · 12 October 2018 11:08

Ummm…
I think this is fixed??

awjdean · 24 February 2019 18:11

Just had a chance to test this on iOS.

Immediately after sending the bank transfer, the feed item for the bank transfer showed General as it’s category, but a few seconds later it updated to the category I’d chosen from the ‘send bank transfer’ flow.

OS: iOS 12.1.4
Device: iPhone 6
App Version: 2.36.0 #508 (TestFlight)