On this one, if Face ID doesn’t recognise you, it does a little wobble, you press “try again” and then if that fails, the “Try again” is replaced with “enter passcode”
Thanks Tom for the GIFs. The Freetrade example is closest. The two FRs you linked to are slightly different.
I’m specifically asking for Android:
you can already use a PIN to access the app
you can enable biometrics as an optional feature
however, when you enable biometrics, there’s no quick way to choose PIN and there’s no fallback to PIN in the cases when biometrics won’t work
FR: have a quick way to switch to PIN for accessing the Android app when biometrics is enabled (and, bonus, automatically fallback to PIN after X failed biometric attempts)
Your issue definitely shows the need for being able to fallback to PIN more gracefully. Clearing the data would also flip biometrics back to off but people shouldn’t have to figure that out (plus I can’t imagine most people knowing how to).
I have just tested this with three of my other accounts, so far,
First Direct : prompt you to enter digital password
Halifax: Take you to “memorable information” if fingerprint not recognised. However, if you try to cancel at bio stage, it just scrolls back to bio prompt
Nationwide: Straight to prompt for digits from your passcode
I have 0 banking apps or in fact any other app on my phone that won’t allow me to fall back to pin just like that. In fact all the ones I’ve got, now my fingerprint doesn’t work, they just fall back instantly without seeing a biometric prompt.
Edit - Tandem doesn’t fall back to a pin, it fires up logged out and then asks me for my phone number which then texts an access pin. Not ideal but it works fast enough.