I wasn’t suggesting anything like that @Dan5. My enquiry was more about whether there’s a genuine commitment to this community from a strategic viewpoint.
As it stands (and picking up on fairly regular expression of mild frustration from “senior” regulars and CC) I kinda conclude that there isn’t any serious alignment with the forum, apart from your much-appreciated interaction which seems to be in addition to your substantive role.
This is no surprise… A company the size of Monzo can’t rely on a group of self selecting users (+/- a few internet trolls) to determine the direction the company takes. Purely from a statistical point of view, the opinions expressed in this forum are unlikely to be sufficiently representative of the wider user base.
Equally, Monzo would be mad to completely ignore the forum, but I don’t see evidence of this happening, either.
Not asking him to be everywhere of course but I think if its in his remit to be community manager that he could maybe dedicate an hour or at a push 2 a week to update the community on some things during work hours?
I don’t think thats entirely out of question 
I know he teased some potential Q&As when simon had just left but havent heard anything since sadly.
Yea, he’s posted 7 times in the last 2 weeks 
Okay, so 7 times in two weeks isn’t great, but is this thread much better…
Kieran has posted 6 times in that thread, and this isn’t digging at him, but this is the other side of it. He’s posted something he’s excited about achieving, but now it’s turned into a big thread and lots of “Are we there yet?” from kids in the back kicking at his seat. This is a feature that was “completed” 6 weeks ago and we are yet to find out exactly what it is, let alone have it in our apps.
There is obviously a middle ground but it’s tough. Any comment made by any Monzo staff member will be taken as fact. “This is something I’m going to pass on” is an easy reply for someone to make. “This is a great idea. I’ll feed this back” maybe it is a great idea. But a month, 6 weeks, 8 weeks down the line, if it isn’t implemented, people will want to know why. There was a thread where someone expected a bug fix to have happened overnight. This will be repeated and over again.
You don’t want everything to have to go through official PR channels. "So, someone on the forum said it would be good if you every time you buy batternburg cake, your app icon changes to Mr Blobby for 24 hours. I like this idea. Am I allowed to reply and say “LOL! Yes please” or not?
+1 from me. Where’s the feedback thread?!
I agree with you 100% but in this instance as apart of that 1/2 hours a week i suggested from alan in his role it wouldnt be hard to add one comment to that thread saying… no new hitches, this is still due to come in the coming weeks. Or one slight bug found, still due to be coming in the next few weeks.
Thats the role i envisaged for the community manager but then again i could be very wrong and he might not be in charge of updating and making the community better more so just keeping the lights on? 
I think another beneficial part would be just to join in.
Not in the “Monzo needs to have this…” threads but talk about the new PS5, talk about Huel, their baking during lockdown, how they are keeping fit, even more top line work things like their setup from home, how they are dealing without being with colleagues at the next desk. Be one of us.
I really appreciate the feedback here regarding what the Community want to see from Monzo/me and is definitely a time of change within Monzo where we want to respect processes that are ongoing. I’d like to also try and use it to see what positive change we can bring for you - the users of the Community.
I think this would be better placed in my original Topic about my role and not in here as it seems to differ from the original post. I’ll throw in another post within that Topic to pin it for everyone and feel free to give your input 
( @Revels - I did post in the PS5 Topic and I’m hyped about the console but letdown with the event 
)
Just two weeks later:
Not a suprise given that the lockdowns where the majority of these cuts are going to be made (Asia) ended some time ago… and HSBC said the postponement was temporary
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