An Open Post to Monzo's Senior Management

[Nsteer (Nathan Steer)]

@N26throwaway

I think we’re already seeing that in reactions to changes Monzo have made to getting help. People here seem to mostly be supportive of the changes.

I had the opposite impression, based on this thread Support chat disappeared from app

There are a few vocal members who were mostly in support of the changes but the majority flatly disagreed with it.