Yeah couldnt agree with this more. Should have launched it and whoever would have wanted wjat was offered would have paid for it.
Then when the travel aspects are ok again you could do a fresh marketing push on the additions for those that didnt take it up or see it worth taking up in phase 1
I’m sure I recall seeing something from Monzo stating that they’re just going to strip out one of the plans that had all the travel stuff in and then launch it?
I agree that they should just launch it now too. In fact I mentioned it when the delay was first announced because the advanced budgeting features are needed now more than ever.
I was against it at first but the more I keep seeing topics on here asking where the button has gone the more I see the issue it is trying to solve.
For example: There was someone the other day who wanted to question why there payment had declined and in the screenshot they posted it stated the exact reason! All they had to do was read that one sentence but for some reason they didn’t.
Even when it was pointed out to them they flat our refused to acknowledge it and still wanted to chat to support who ultimately just repeated the same message.
I get that people like to be reassured but come on… if the answer is right in front of their face and they still want to contact support I can see why any business would struggle with that. It’s just not sustainable and you’ve got to try and force a behavioural change for the benefit of not only themselves but for customers too.
I don’t want to get back into the rabbit hole of the debate over the hiding of that button, but I still disagree with it being removed, or at least I disagree with it while there is still definitely work to do on the self service help.
Granted in the specific case you mention I’m not sure what more Monzo could do to help through self service tools. But I would hope that is the minority of help requests
The value of the higher plan was definitely impacted by Covid and I don’t think it would have been the right call to launch it.
The “standard” paid plan needs less work (but still some) to revamp and I imagine that will launch soon unless the strategy has changed drastically since I left. What’s more likely is that existing capability that is currently free will get moved into it. I suspect given the climate now that is inevitable at this point.
I’m happy with what the account offers now. I don’t think there’s anything “Plus” could offer that I’d want to pay for l, though I could be convinced.
But if existing capabilities were paywalled that would be a huge turn-off. I realise you’re speculating Simon but that would be my gut reaction if I’ve correctly understood your meaning.
Ive deleted my post because I dont even want to entertain the speculation that @simonb has now thrown out without any explanation of what a “standard” plan is …seems quite irresponsible to me from an ex Monzo employee
That would be a problematic move for many no matter what it is, and a bigger problem if it is something that a large number of people consider ‘core’. However, if it was an existing function, rebuilt to be much better, and then paywalled, that would be less of a problem (to me, at least).
After reading some of the comments on this topic I am starting to question myself “if this is a community forum for a product that the team developing it does not listen to… then why am I still spending time on this forum?”
I might be mistaken but was it not Monzo that stood for We’re here to make money work for everyone? But if they are not listening to the Community of Users and Investors then are they now focusing on making a bank that works for everyone else and not us? Who is this “everyone” they are focusing to attract as customers? And what are their needs?
I believe @simonb was referencing the “higher” plan out of the two plus plans. The “standard” [Plus plan] is not equivalent to the standard Basic/Free account that we all have.
Personally? It’s the occasional shit-posting and the daily question threads…
Speaking of.
Get yer pitchforks! Roll up roll up!
—E —E —E
Pitchforks for Europeans!
—€ —€
Damaged pitchforks 50% off!
—L —K —T
Speaking of plus though, interesting theory of the paywall. Anyone remember the Great Outrage of the old plus threads when the idea of paywalling current features was dropped in.
Hopefully they don’t do what I would have called “an N26” when they paywalled more than 10 pots, (but have since redefined what doing an N26 means)
For me, the stand out feature of Monzo is the ability to set direct debits to pots. I’m happy to pay for additions, but that behind a pay wall would definitely piss me off
I was not expecting this comment and was not what I was after I am just confused and trying to figure out the strategy that Monzo will use in the future.
As an Investor I am trying to figure out if I should still keep Monzo in my Hoping for a better future Column or in the I probably lost this money Column