Alright, so the other day amazon closed my account. I have no idea why, they didn’t notify me or anything. I tried to log in because I wanted to order something, and was told that no account could be found with my email address.
Since then I’ve been trying to get this reversed. I emailed them, I called them. No reply to my emails, but when I call them I get told “we need to transfer this to our specialist team, they’ll get back to you within 24 hours”. I call them back 25 hours later, and am being told the same thing. Still no response. Still, noone can tell me why my account was closed.
Has anyone else experienced this? Any clues or tips?
Strangely enough, @GalaxyMergirl brought up this issue a couple of weeks ago and it was the first I’d heard of it happening. Don’t know if this is the case in your situation, but there are reports that it can happen if you’ve returned ‘too many’ items or the wrong sort of items (criteria unknown). Start reading from here:
Yeah, I did actually read (and even comment in) that thread back then, but I think my case is different: I haven’t had to return anything in a while, or had any other issue with them. There was absolutely nothing out of the ordinary in the past months…
As more and more of Amazon takes over ones life, the prospect of Amazon closing account gets more serious.
I’ve got Amazon Alexa’s around the house in every room which are in constant use, tons of movies and tv shows paid for on Amazon Video for streaming, Amazon Fresh doing weekly deliveries of food and then the usual load of parcels from random orders.
But when something is faulty… it’s faulty and I’m going to use the returns process. I must do about 5-10 or so a year
My guess is once your account is closed, all digital products disappear, Alexa’s wont work and so fourth
This sort of stuff about closing accounts just makes me nervous. Maybe it’s time to divest more.