Hi All,
If you have a locked pot but require it unlocked, when you ask the CS team, they say you need to DELETE the pot.
This can be rather inconvenient as any IFTT schemes you have set up require setting up again!
It would be great it they could just unlock the pot themselves.
As the pots are supposed to stay locked, the deletion is supposed to act as a sort of friction
You can now unlock the pot yourself in app. It also deletes the pot but just set it up again with the same name
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You cannot I unlock the pot yourself, nor can you delete a locked pot - you need to contact CS team who then allow you to delete the pot.
Which is fine, apart from the fact the CS team should just have the ability to unlock the pot.
Nope. Since last week you can do it yourself due to the amount of people contacting COps. Tap on the withdraw button of a locked pot
You might remember a few months ago we launched a nice little feature to let you lock Pots for a set period of time. Back then, we said…
If you still want to remove the money, you can chat to us in the app and we’ll help. But if you just want to try it out, please pick a short time frame so you can access your money again quickly!
You’ve told us you really like the feature, but that talking to us every time you want to unlock early is a pain (both for you to have to wait and for us to cope w…
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Oh, ok, my bad! Sorry Rat.
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