Hi, I buy a lot of things through PayPal and for some reason all payments I make, card or direct debit, are showing as “PayPal” with the PayPal logo. This is a nightmare because I use PayPal for every other purchase!! This is that it used to look like: [Screenshot_20180328-093758] It now looks l…

Hey all :wave: I’m an engineer on the Product team. I was surprised to see this too. I’ve had a chat with the team just to figure out what’s going on here. I can confirm this is not an intentional change, but that some of our rules for mapping PayPal payments to actual merchants have stopped worki…

@anon44749488 @anon41219820 I think this may come under your remit. I’ve just had this same problem for the first time where I’ve bought coach tickets through Paypal. Before today, the transaction would show up in my feed as Megabus with the correct categorisation as “transportation” spending. Howe…

I had this happen today too, I also hope it’s not permanent as I much prefer having the merchant shown rather than PayPal (although I suppose I can see how if lots of PayPal merchants don’t have logos maybe it’s preferable for it to show as PayPal instead?) [image] anon44204028: merchant logos …

To me, having all the payments being labelled as “To Paypal” makes the same amount of sense of having payments labelled “To Stripe” or “To WorldPay” etc. The payment processor shouldn’t matter to us (i.e. show us “who” we paid not how we paid), although it would be handy to see the appropriate mini-…

[image] Update: I also got in touch with in-app support who resolved my issue. He gave a longer explanation of what went wrong which I can’t fit into one screenshot but it basically it shouldn’t be permanent.

Hmm, that’s odd, I wonder why it’s started happening for items which used to be fine?

[image] gordonjb: I wonder why it’s started happening for items which used to be fine? Someone made a mistake :wink:

Same mistake I was promised by the complaints team measures had been put in to avoid? :confused:

I’m confused. Chris’s post saying that this is a permanent change is marked as the solution, but Hugh said that transactions processed by PayPal were only labelled as PayPal instead of the merchant by mistake . So what is the expected behaviour for transactions Processed by PayPal Paid by logging i…

[image] Screenshot (above) taken on Friday after customer op resolved my issue. [image] Screenshot (above) taken today. I spoke too soon as whatever the Customer opp did to tweak the name/logo back to Megabus has since reverted back to Paypal a day later. I’ve submitted an improve name/logo ticket…

I’m also confused, you’re paying by PayPal but complaining when the thing you paid for with PayPal shows you paid by PayPal… You can’t just put a note with company name? Sure it will take 10 seconds but it would solve a perceived problem until there’s a fix. If there’s going to be a fix

All PayPal payments show as PayPal with the PayPal logo

UK Help

anon41219820 1 April 2018 00:57 15

Someone made a mistake

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All PayPal payments show as PayPal with the PayPal logo

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