ACH debits are now enabled 🚀

Agree. it is a pain to contact PayPal. You have to go in circles to speak with someone, if you are willing to wait for hours :rage:

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Another reason I hate PayPal. I had the same error on PayPal UK when trying to add a couple of accounts once. One Monzo, one Nationwide (big, established building society), and the issue was definitely with PayPal’s temperamental systems, as it happened with both and I’d previously added them successfully (though later removed them). Can’t remember what I did to get it to work in the end, think I just gave up and came back later.

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After a week or so of calling they told me
it is the Bank’s issue

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That’s usually their default answer for everything

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We are still talking to PayPal but as you can imagine it’s not a fast process there. We’ve also chased up with our contacts at CashApp who have confirmed they’ve identified the bug stopping their system accepting the Monzo routing number & account numbers, and are working on a fix.

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Hope this gets fixed soon as Zelle isn’t possible, and I personally can’t use Venmo as my iphone App Store is set as UK and doesn’t access it. I have to keep my App Store as UK for now due to some subscriptions I have.

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Subscriptions will continue in the original country store until you cancel them, you can freely switch your store with no ill effect.

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Not with Apple TV - I’ve been told I have to cancel it to switch and I currently have a free one year subscription which I would lose.

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I just have separate App Store/iTunes accounts. One each in the US and Canada where I get the majority of my apps from, and one in Japan with my Apple Music subscription on it (the Japan version has more of the music I want).

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That isn’t true.

Sure you can switch the store country to window shop, but you cannot use an alternate locality without canceling subscriptions.

Something I have had to do.

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I got it wrong, I have multiple Apple IDs. That’s why mine were fine.

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Is there any plan for compatibility with Plaid, the US service which interfaces with nearly every bank to link your account to apps like Venmo, or TrueBill, etc?

It’s essentially instant verification rather than the two small deposit verification method that takes a few days.

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Also, a lot of banks and services only accept plaid and don’t allow for manual verification.

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I think you’d struggle with an unconventional cheque jn the UK in practice, nationwide couldn’t process a 10 year old cheque(the book was that old) as it wouldn’t scan :slight_smile:

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Just following up to see if there’s been any update with linking Monzo bank accounts to PayPal. Many people still prefer PayPal over Venmo, etc so it’s pretty critical for me.

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Just wanted to check in on this (no pun intended), but have you been able to successfully write a check from your monzo US account since then?

(I also contacted support to verify just in case too)

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Still no luck with USAA

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A lot of US banks use Plaid to link accounts for ACH transfers. Is this on the roadmap for Monzo US?

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Hi all, yes we’re actually currently working on Plaid integration and we’re hoping to have this ready within the next couple of months so keep a look out!

Apologies for the delay in addressing some of the other questions on this thread. To cover a few:

  • Unfortunately we identified an issue with USAA a while back where they are blocking our routing number, which is why you’ll see an error trying to link to them at the moment. We’re currently trying to work through this issue with them.

  • There shouldn’t be any issues linking your account with PayPal at the moment, though we’ve seen intermittent problems with setting up account linking in the past. We’d recommend waiting a couple days and trying to link again, and contacting them directly if that doesn’t work

  • Unfortunately custom checks are not supported at the moment, but we’ll likely look into some sort of bill pay solution which would allow a check to be sent in situations where the recipient would need one. We don’t have any immediate plans for this but it’s something we’re planning on looking into down the line

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Would this be centrally-printed, fully filled-out checks sent out by Monzo directly to the recipient in the post, for one-off payments, which you could “generate” in the app?

That sounds like a good solution if you aren’t going to support books of checks. I know that KBC Bank Ireland already do this for basic bank account customers (who can’t have chequebooks as they aren’t eligible). I believe the funds leave your account immediately when the cheque is generated, and then the recipient just treats it like a normal cheque/check. Although I suppose it is technically a “cashier’s cheque”, as it doesn’t need to clear in the traditional way when the funds are already ring-fenced.

I could imagine Monzo would have the ability to make this process really elegant in-app with detailed visibility over the process, including status from generation to posting, to eventual cashing and full clearing. Probably with nice in-app flows for cancelling an uncashed or lost cheque, etc, as well.

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