Account switching workflow not able to complete / after I enter my pin faced with try again later message

Help Bug Reports
1

Issue:
Account switching workflow not able to complete / after I enter my pin faced with try again later message

Details to reproduce: after all switching details and agreements have been done, atat the point of entering pin, app says not available try again later - hence unable to proceed further. I have tried pin reminder just in case (my pin is correct I know.)

OS: Android
Device: One Plus Nord 3
App Version: 5.57.1

Screenshots:

2

Odd things like this require you to reinstall the app. Following the below steps should fix it

  1. Uninstall the Monzo app
  2. Restart device
  3. Reinstall the Monzo app
3

Hi - I tried what you suggested and it still is a problem.
faced with “Sorry there is. a problem, pls try again or contact us” message -with no way of continuing.