Account switch feedback

Unfortunately it isn’t that simple :disappointed:

Partial switches tend to be the most unreliable as although the banks contact the Service User (merchant), they don’t always update their records and set up a new instruction with us. As the bank you switched the instruction from will have cancelled their instruction, any DDs to the old instruction will fail.
Equally, we can’t switch a salary payment (Direct Credit) in a partial switch - this is mainly done by payment redirection which is a ‘feature’ of the full switch.

The Current Account Switching Service also has a few rules around how the options have to be displayed, and some very strict SLAs for actually completing switches.

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