A way to block payees

Feedback & Ideas
1

My suggestion is simple a way to block a payee from sending you money.

Support staff can block a payee from sending you money if you contact them however why not make it so anyone can do it themselves through the app. I have known people to be in a situation where they have blocked somebody on everything and that person will transfer them £0.01, using the notes as a form to contact them.

Let’s make it simple, you can delete a payee why can’t you block them? If the support staff can do it surely its easy to implement. It could simply sit with the delete payee button.

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2

Do they really block transfers between certain individuals?

I assumed they just terminated their accounts completely.

3

Support can definitely block payments from people.
I’ve just done it myself.

4

They can block people specifically.

6

I’ve not come across either scenario whether a Monzo or other bank harassing another, but there is a process for this.

Don’t think it’s a very common issue, and if they are being harassed they can raise this with us directly.

Makes it easier to handle if both are Monzo accounts, but if external, a block would most likely be the general outcome.

7

May be a silly question but what happens to these funds that are transferred as part a payment when a block is enforced, do they just bounce back to the sender?

8

Yes.

They aren’t held hostage.

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9

:white_check_mark: For Monzo P2P atleast :slight_smile:

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10

I can see how to block Monzo contacts if they appear in my Recent or Favourites lists, but if I click on a regular Monzo contact in the overall list, it just brings up Pay and Request.

How do I block these contacts?

11

The app update only says you can block Monzo contacts yourself.

If you need to block anyone else then you’ll have to chat with a COp.

12

This works on Personal accounts (:monzo: P2P)

But not on Joint accounts…

One to add to the growing list of ‘Why the f*** do I expect better?’

13

These are Monzo contacts.

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