My partner added some house money to a pot in our joint account, and my feed just shows gobbledegook, and a pot I can’t access. [image] I have the new UI and he doesn’t, and he can access both the pot, the money and see what the pot is called etc. Customer support don’t seem to be able to help and…

Laura, Nick is only trying to say that only people on the forum being existing customers would have signed up by the form knowing the bugs and issues for beta version. We were told not to contact customer services unless we wanted to revert back to old design. Yes normal queries through customer se…

[image] anon61713273: Sorry but saying ‘You shouldn’t be contacting CS about it’ is a pointlessly inflammatory and condescending comment. If you’d read the initial piece from Bruno (I think), he specifically asked for new beta users to not contact CS - That’s not us telling you not to, it’s M…

For reference… If you’d read the only post that gave you access to the beta, it was very clearly explained about the in app support… [image] We're working on a new look for the Monzo app Early Access :raising_hand_woman: If you want to start using this version you can sign up for early access. …

My reply wasn’t directed at Nick. I wasn’t a member of the forum, I don’t follow Monzo news like a lot of you do - I went on my account page last week, saw something new and clicked the section which said about testing out the new UI, and that’s unfortunately all I remember. Apologies for coming h…

[image] anon61713273: I wasn’t a member of the forum, I don’t follow Monzo new like a lot of you do - I went on my account page last week, saw something new and clicked the section which said about testing out the new UI, and that’s unfortunately all I remember. What was the link in the accou…

I honestly don’t remember, but either way I wouldn’t necessarily read “There’s no in-app customer support for issues related to the new navigation. In-app chat still works exactly as before, but you’ll only be able to get help on issues related to your account, not the new version of the app.” and t…

Laura sorry if I offended you it wasn’t my attention. I thought you had signed up for the beta layout on the forums. I didn’t know there was an option on the feed.

[image] anon61713273: and think that means money seemingly disappearing from my pots - in my world that isn’t navigation. If your partner has access to the Pot and can withdraw, it sounds like a new UI issue (although I appreciate as a customer, you really shouldn’t need to consider if it’s a…

[image] nickh: That being said, with the recent news that 10% of new customers are on the new UI… What are Customer Service doing to help them when they have issues (which have been documented numerous times on here)? It does seem like they may be moving people to the new version a little ear…

[image] don_quixote: I would suggest if the new version is live (for new customers) then customer support should now be contacted for problems with the new version. This creates a bit of an “us” and “them” situation - But I agree that new customers to Monzo shouldn’t need to use this forum fo…

£4k pot inaccessible with test UI (Partner still has access)

UK Help

nickh 3 May 2019 12:09 29

This creates a bit of an “us” and “them” situation - But I agree that new customers to Monzo shouldn’t need to use this forum for any troubleshooting or bug issues.

I’m surprised they’ve rolled the new UI out to genuine, new customers…

They say first impressions are important, and by Monzo’s own admission… The first impression of their bank will be:

Topic		Replies	Views
1.9.20 now live Monzo Chat	83	4994	1 December 2017
A new look for the Account tab Making Monzo	253	27139	3 May 2019
:white_check_mark: Pots for joint accounts Done!	145	23828	10 December 2018
We’ve shipped Pot to Pot transfers 🍯🔀🍯 Monzo Chat core-experience	166	7743	24 July 2023
✨ Spring cleaning: making it easier to manage your account & see Pots payments News & Updates	420	17710	3 August 2021

£4k pot inaccessible with test UI (Partner still has access)

Related topics